Senior Operations Coordinator - Travel & Meetings (Mat Cover FTC)

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
As the Senior Meetings Lead (Maternity Cover), you will design and deliver impactful experiences that heighten engagement, support growth and reinforce our culture. A key focus of this role will be acting as the strategic lead and architect for two flagship leadership meetings in Europe and East Asia, shaping their vision, structure and delivery end-to-end. You will lead across creative direction, production and logistics, ensuring each experience is seamlessly executed and aligned with business objectives. This requires strong cross-functional influence, operational excellence, and the ability to manage critical partnerships and significant budgets with precision and accountability.
What you'll do;
Global Event & Program Management

• Lead and oversee the end-to-end delivery of complex, high-impact, global leadership programs, ensuring they reflect and reinforce firm culture, values and priorities.
• Maintain comprehensive project plans and timelines while serving as a trusted partner to executive stakeholders, providing clear, actionable insights and recommendations.
• Source, negotiate, and manage key vendors while contributing to broader partnership strategies that maximize long-term value and alignment with firm priorities.
• Manage significant budgets and lead matrixed teams to deliver operational excellence with a focus on ROI.
• Oversee all logistics, including registration, experience design, contingency planning and onsite execution.
• Collect and analyze attendee insights to inform continuous improvement.

Event Production & Experience Design

• Define and guide the creative and production strategy, partnering with internal teams and external partners to deliver purpose-driven visual branding , physical environments and messaging.
• Oversee production delivery, including technical and design elements.
• Integrate creative strategies to maximize participation and engagement.
• Apply leading trends, technologies and techniques to elevate the overall experience.

Leadership, Strategy & People Management

• Lead, coach and develop team members to their full potential, providing ongoing feedback and mentorship.
• Define roles, responsibilities and growth paths aligned with business needs, and allocate resources effectively across programs and priorities.
• Foster a collaborative, inclusive and high-performing team culture.
• Shape and contribute to global meetings strategy, balancing cultural nuance with firm-wide impact.
• Drive consistency and operational excellence by establishing and standardizing best practices, toolkits, and operating models across the meetings portfolio.
• Serve as a subject matter expert and trusted advisor.
• Proactively identify and integrate emerging trends and innovations to evolve and future-proof meetings strategy.

What you'll bring;

• Significant experience in meetings management, leading complex, high-profile meetings and/ or managing extensive event portfolios.
• Experience working across European and Asian markets
• Batchelor's Degree in Event Management, Business, Marketing, or a similar, related field.
• Demonstrated ability to manage significant budgets with measurable ROI
• Strong background in people management, coaching and talent development.
• Solid business acumen with the ability to align strategy to firmwide goals
• Skilled in senior stakeholder management and cross-functional execution
• Data-driven, with experience applying insights and analytics to enhance the attendee experience.
• Creative and forward-thinking, with a pulse on industry trends.
• Strong executive presence and communication skills.
• Event Management technology/ software fluency (preferably Cvent).
• UK-based, with the ability to travel globally.
• Hybrid working model, with time spent both in the London office and at home.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United Kingdom , visit ZS UK office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com