Serve as a trusted executive advisor to strategic enterprise customers, driving adoption, measurable business outcomes, and expansion. Lead Customer Success Plans, complex transformation programs, and AI enablement. Mitigate risk, advocate customer needs internally, and collaborate cross-functionally with sales, product, support, and advisory teams to maximize long-term value.
Sales | London, United Kingdom | Remote, UK | Full-Time
Working at AtlassianAtlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This role is required to be performed from the UK.
#LI-GL1 #LI-remote
Join the Atlassian Talent Community
Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Join now
Working at AtlassianAtlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
This role is required to be performed from the UK.
- Executive Engagement & Trusted Advisor: Build and maintain trusted relationships with C-suite and senior executives, ensuring Atlassian is positioned as a strategic partner in their digital and AI transformation journeys.
- Outcome-Driven Success: Accelerate product adoption and deliver verifiable business outcomes, focusing on measurable value realization and expansion across global teams.
- Strategic Success Planning: Lead the development and execution of Customer Success Plans (CSPs) that align with customer business goals, including regular check-ins, QBRs, and strategic planning sessions. Leverage CSPs as a vehicle for driving adoption, retention, and expansion.
- Complex Program Leadership: Guide customers and internal teams through complex implementation and transformation initiatives, often involving multiple partners and stakeholders.
- AI & Emerging Tech Enablement: Advise customers on leveraging Atlassian's AI and emerging technologies to enhance their strategies and operations.
- Risk Mitigation: Proactively identify risks, escalate issues, and drive mitigation strategies in partnership with account teams.
- Voice of the Customer: Serve as the customer advocate internally, providing actionable feedback to improve Atlassian's products, services, and customer experience.
- Cross-Functional Collaboration: Partner with sales, product, support, and advisory services to deliver a seamless customer experience and maximize business value.
- Experience in Customer Success, account management, consulting, or enterprise transformation, with a proven track record managing the largest, most complex strategic customers.
- Executive presence and experience delivering solutions at the SVP/C-level for Fortune 500/global enterprise customers.
- Demonstrated success in leading transformational initiatives that drive measurable customer outcomes (e.g., differentiated use cases, efficiency savings, accelerated growth and business outcomes (e.g., platform adoption, expansion, retention).
- Experience with AI and digital transformation in enterprise environments.
- Strong understanding of Jira, Confluence, and Atlassian solution use cases, with the ability to advise on solution trade-offs and best practices.
- Proficiency with Customer Success Planning frameworks; experience using Gainsight, Salesforce, Tableau, or similar tools.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience with Atlassian-powered solutions, ITSM certification, experience with MEDDPICC or similar deal qualification frameworks.
#LI-GL1 #LI-remote
Join the Atlassian Talent Community
Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.
Join now
Similar Jobs at Atlassian
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Manage mid-market software renewals by nurturing customer relationships, mitigating churn, driving retention, and identifying cross-sell and upsell opportunities. Lead renewals across products, platforms, direct accounts, and solution partners. Explain product updates, maintain accurate customer and pipeline data, collaborate with account teams, and consistently meet performance goals while serving Dutch-speaking customers.
Top Skills:
Atlassian Software
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Conduct outbound prospecting and qualify business leads for the UKI strategic segment. Convert meetings into sales pipeline through cold calls, personalized emails, research, objection handling, and value-driven messaging. Collaborate with sales, marketing, partner, and operations teams while using Salesforce, Gong, Outreach, LinkedIn Navigator, and AI to improve prospecting efficiency and analysis.
Top Skills:
Artificial IntelligenceGongLinkedin NavigatorOutreachSalesforce
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Drive expansion across existing mid-market Atlassian customers in Southern Europe. The Account Executive will identify growth opportunities, create strategic account and territory plans, expand platform adoption through cross-sell and upsell, develop new buying centers and use cases, coordinate internal and channel teams, and serve as the primary contact for assigned accounts.
Top Skills:
Atlassian PlatformEnterprise Software
What you need to know about the Bristol Tech Scene
Along with Gloucester, Swindon and Bath, Bristol is part of the "Silicon Gorge" tech hub, a region in the U.K. renowned for its high-tech and research-driven industries, with a particular emphasis on sustainability and reducing environmental impact. As the European Green Capital, Bristol is home to 25,000 cleantech companies, including Baker Hughes and unicorn Ovo Energy. The city has committed to achieving net-zero emissions within the next decade.
