Senior Product Analyst – POS & Payments Quality

Senior Product Analyst – POS & Payments Quality 

What you’ll discover 

• Inclusive culture and career growth opportunities 

• Global IT Organization collaborating across the US, Canada, Europe, and Australia 

• Challenging, collaborative, fast-paced and team-based environment 

• Opportunity to impact over $50B in annual revenue 

Our organization 

The Global Point of Sale (POS) and Payments Solution Delivery organization is responsible for delivering technological solutions to drive growth, enable efficiency, and improve the customer experience at the front-line in our stores. We innovate globally across all TJX banners to ensure a first-class transaction process for our customers (sales, returns, and exchanges), enable payment processing and TJX rewards programs, facilitate downstream sales audit and financial reporting, and much more. 

We are on a mission to modernize our solutions, extend them globally, and explore alternative and mobile checkout options. Our goal is to deliver high-value products and streamlined experiences to our customers and associates. Join us in leading the way and driving innovation in retail technology.  

What you’ll do 

We are seeking a skilled and proactive Senior Product Analyst focused on POS and Payments Quality to support quality assurance efforts across our Retail Store platforms and services. This role is pivotal in coordinating testing activities, mentoring Quality Assurance testers, and ensuring the quality delivery of robust, secure, and high-performing technology solutions. 

Will be required to be local / commutable to our testing labs in Watford and be comfortable in office a minimum of three days a week. 

Responsibilities 

• Coordinate creation and execution of test cases from acceptance criteria, in compliance with TJX standards 

• Manage an effective global test lab strategy in collaboration with our Store Engineering team 

• Coordinate with Quality Assurance Testers, ensuring effective test planning, execution, and defect management 

• Collaborate with scrum and runway teams on upstream test planning 

• Support our globally distributed Quality Assurance Testers, handling any emergency testing requests, day-to-day testing activities - across manual and automated testing efforts for POS and Payment systems 

• Contribute to the definition and continuous improvement of Quality Assurance processes, standards, and best practices 

• Monitor and report on quality metrics, identifying trends and areas for improvement 

• Champion a culture of quality and accountability across delivery teams 

• Interface with business partners on UAT-related activities and questions 

• Mentor and train junior Quality Assurance team members, fostering continuous learning and development 

• Attend office location when required to support testing in the labs 

Skill/Knowledge 

• Several years of Product Analyst experience within agile teams 

• Experience supporting Quality Assurance activities across multiple projects or large-scale initiatives 

• Strong grasp of manual and automated testing methodologies 

• Excellent communication skills for technical and non-technical audiences 

• Proven ability to work independently and collaboratively across global teams 

• Experience with tools like Jira, Confluence, and test management platforms 

• Passion for mentoring and team development 

• Adaptable to changing priorities and requirements 

• Preferred experience with supporting POS and Payment platforms