Senior Product Manager

About Airalo

Alo! Airalo is the world’s first eSIM store that helps people connect in over 200+ countries and regions across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. Our team is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

About you

We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to flourish as an individual every day while working hard to foster a collaborative team environment. You believe in the importance of being — and staying — authentic, honest, positive, and kind. You are a good interlocutor with clear and concise communication. You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position: Full-time / Employee

Location: Remote-first

Benefits: Health Insurance, work-from-anywhere stipend, annual wellness & learning credits, annual all-expenses-paid company retreat in a gorgeous destination & other benefits

As a Senior Product Manager, you will drive the strategy and execution of our product roadmap, focusing on delivering an unparalleled user experience to international travelers. Your role will be crucial in identifying and responding to the dynamic needs of our users, leading the charge in the development and implementation of innovative features. By orchestrating cross-functional teams, you will ensure the successful development, launch, and growth of our products, making every journey more seamless and connected.

To successfully accomplish this, you will partner closely with Engineering, Research, Design, Support, and Growth teams.

You are curious, humble and take pride in seeing others succeed as a result of your support and leadership. You are an excellent collaborator, with cross-discipline experience working to successfully deploy products and work streams.

Responsibilities include but are not limited to:

• Work closely with the Director of Product and other team members in the department
• Define, analyze and optimise the KPIs to grow your Product area while measuring impact and reporting on progress
• Apply product management best practices incorporating working backwards, thorough product discovery and data insights to have a strong understanding of our users and identify new product opportunities
• Own, prioritise and manage a backlog with clear Product Requirements Documents while ensuring successful and high quality product delivery
• Work closely with Engineering, Product, Support, Growth and other departments to gather insights from our users and suggest improvements
• Understand the needs of users and convert them into requirements for the engineering team
• Ensure that the development team has a clear understanding of the product vision, goals, and priorities
• Manage and mentor a designer within the product team, ensuring that design efforts align closely with product strategies and user experience goals, fostering collaboration between design and product development processes.

Must-haves:

• 5+ years of building world-class products as a Product Manager or Product Owner or relevant experience
• Experience in defining, building, and shipping complex, technical products
• Experience in collaborating with and designers, engineers, Q/A in an agile environment
• Experience in creating and iterating product roadmaps
• Experience in facilitating technical discussions about products and features and providing feedback for technical designs
• Strong analytical and problem-solving skills and data-driven decision-making
• Extraordinary attention to detail by thinking the beauty is hidden in them
• Proven experience in user-centered design and research, with the ability to understand user needs and design products to meet those needs
• Experience in Lean process as well as experience with agile/scrum methodology
• Excellent verbal and written communication skills

Good-to-have:

• Product experience in e-commerce, marketplace platforms, and mobile applications
• Experience with Jira, Figma, QuickSight, Tableau, Dovetail, Google Analytics, Hotjar
• Prior work experience in telecommunications
• Knowledge of eSIM and GSMA-related technologies and services

If you are interested in this position, please apply via the link.

Please note that our Product team works in the CET timezone, so candidates will need to reside in countries with the same time zone or similar to it and will need to already have permit to work in the country where they are based.

We sincerely thank all applicants in advance for submitting their interest in this opportunity. Airalo is an equal opportunity employer and values diversity, equity & inclusion. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.