Similar Jobs
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
Worldpay aims to ensure that consumers experience successful transactions every time they spent. To support this goal, Worldpay is establishing a dedicated team focused on Authorization Rates.
This team would be a key pillar within our new structure, focusing on improving authorization performance globally. The team will proactively identify the biggest issues affecting our authorization performance (using dashboards, proactive analysis, and submissions from RMs), prioritise effort on the most important issues, then own the investigation and resolution. The team will be London-based, beginning with 4 members and potential to expand to 5-7 over time (subject to demand and impact delivered).
This role will require a blend of pace, leadership & collaboration, and technical skills to lead issue investigation and resolution to deliver rapid impact on authorization rates
What you will be doing
Reporting to the Head of Optimization and Authorization, you will be responsible for leading a global team charged with identifying and resolving live authorization issues and opportunities.
Key areas in which you will add value:
Strategic Leadership:
Lead the stand-up of a new team with a results-driven culture
Own the end-to-end responsibility for identifying and resolving the biggest authorization issues: from identifying issues through dashboards and data interrogation, to prioritizing these so that resources are focused to the most important issues, to owning the resolution (including enlisting support from other teams where needed) and tracking the impact delivered
Define and deliver ambitious KPIs on authorization rates, issue response times and monetary impact for merchants and Worldpay
Collaborate internally to submit issues for resolution, tracking success, and working to refine the operating model between teams for greatest success
Analytics and Insights:
Use analytics to identify areas for improvement, bottlenecks and opportunities on authorization issue investigation
Establish robust impact tracking to demonstrate authorization enhancement programme achievements, which can be shared to senior leadership
Facilitate the exchange of feature requests between the authorization teams and tooling team to support the continuous development of authorisation monitoring tooling (Executive & Operational dashboards, Root Cause Analysis, Near-time alerting, etc.)
Team Leadership & Development:
Establish and develop a strongly performing team of authorization investigation and improvement specialists
Create a dynamic and flexible culture, with ways of working evolving as new tooling to support investigations is developed and introduced
Own and drive the development of a knowledge codification library for the broader Authorization team, and run cross-team learning and alignment calls in partnership with key internal stakeholders.
What you bring:
Deep understanding of the payments industry and authorisation pathways (e.g., gateways, platforms, acquirers, networks, issuers, etc.)
Experience leading the stand-up, development and potential future expansion of a new team
Experience with Authorization investigation & resolution, strong analytical skills to understand investigation approaches of team & get involved on most complex matters
Strong leadership & communication skills, and strong project management skills
Understanding (but not detailed expertise) of requirements for engineering ticket submissions, converting business requirements to product stories, PI process, etc.
Bachelor’s degree in computer science or information systems or the equivalent combination of education, training, or work experience.
Added bonus if you have:
Strong existing connections within the Worldpay business (e.g., Product, Commercial) & ability to drive new cross-business collaboration
Knowledge and experience with differing platforms (e.g., WPG, VAP) and merchant profiles (e.g., needs and issues of smaller vs larger merchants)
What we offer you
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
