Senior Program Manager

SENIOR PROGRAM MANAGER
DEPARTMENT: Professional Services

DIRECT REPORTS: No

E2open is currently looking for a Senior Program Manager to join our team. As a Senior Program Manager in the Professional Services group, you will be responsible for delivery of intelligent applications from e2open’s SaaS suite. You will have direct responsibility for solution delivery to a customer across all project phases and will use your knowledge of Supply Chain Technology, specifically focused on the Logistics Service Providers arena to deliver high customer satisfaction, by acting as an advocate for the client, providing direction for design activities, ensuring project delivery on-time and within budget.

The Senior Program Manager works closely with the Program Director and/or Practice Director to complete routine analysis and research in support of business goals and strategies including implementation of modifications to solve problems and assisting in day-to-day project support.to ensure project success.

The Senior Program Manager has the following typical duties and responsibilities. This is not an exhaustive list and may vary from project to project based on the needs of that engagement.

RESPONSIBILITIES:

• Manage a portfolio of complex software implementation projects across Business Units including new customer implementations
• Full project life cycle ownership: successful project delivery will include full implementation from initiation and defining scope to deployment for one major or several minor initiatives simultaneously
• Report on project success criteria results, metrics, test, and deployment management activities
• Review estimates and prepare detailed project plan for all phases of the project
• Be responsible services sales tasks like salesforce opportunity and contract (SOW/CR) creation
• Lead in the resolution of any issues and problems that develop during the project lifecycle and effectively identify and communicate risk and mitigation options to other leaders within the project
• Be a leader on a team of technical and business analysts and engineers, foster a productive team environment, leverage diverse views to encourage innovation, and mentor team members to ensure their success and growth
• Assess project performance and communicate lessons learned to increase institutional knowledge, and further enhance best practices, tools, processes, and methodologies within Professional Services
• Provide and communicate high level plans for budget and scope and prepare and track the project management documents, including the Statement of Work, Change Order requests, Resource Plan, Risk Management, Status Reports, Revenue Forecasts, and Time Management documents in a timely manner
• Additional duties as assigned

QUALIFICATONS AND EXPERIENCE:

• 5 + years of experience working in a Supply Chain-related or SaaS-related field in increasingly responsible roles including implementing complex solutions in an enterprise customer environment
• Hands-on experience in software deployment projects (no software development experience required)
• Ability to communicate and guide the implementation effort towards business objectives
• Ability to proactively identify issues and to build mitigation plans
• Budget, time and resource management and balancing experience
• Establishing and maintaining relationships with the customer
• Ability to work across all levels of the internal and external organization
• Outstanding communication skills
• Ability to present strategic information, data, and results in a clear and understandable manner utilizing methods appropriate to various forums
• Strong interpersonal and negotiation skills, with a high degree of self-motivation and ability to work independently
• Detail-oriented with strong organizational skills
• Ability to function well in a fast-paced, informal environment where constant change is the norm and the bar for delivering
• Knowledge of software development life cycle (SDLC)

PHYSICAL REQUIREMENTS:  

• General office environment and responsibilities requiring: 
  • Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday 
  • Placing and receiving phone calls 
  • Occasionally moving and lifting objects up to 20 pounds 
  • May require occasional travel as needed 

E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

E2open participates in the E-verify program in certain locations, as required by law.