Senior Resource Planning Analyst
Contract Type: Permanent, full time
Location: UK – Remote/Hybrid
We’re looking for a Senior Resource Planning Analyst to take ownership of forecasting, capacity planning, and strategic workforce insight across our multi‑channel operation.
If you thrive in an analytical environment, enjoy influencing senior leaders, and take pride in building models that drive operational excellence, this is an exciting opportunity to make a visible impact.
About You
To be successful in this role, you will have:
- Strong experience in workforce planning, demand forecasting, or resource modelling within an operational environment.
- Proficiency with Erlang staffing models and advanced Excel usage.
- Ability to translate complex data into clear business recommendations.
- Confident communication skills and experience presenting to senior stakeholders.
- A continuous improvement mindset with strong attention to detail.
- Ability to work independently while collaborating effectively within a wider planning function.
The Role
- Demand Forecasting: Own the development and maintenance of multi‑channel demand forecasts, using historical trends and business intelligence to predict workload with accuracy.
- Capacity Modelling: Run and maintain monthly Erlang‑based models to produce precise FTE requirements aligned to forecasted demand.
- Stakeholder Presentation: Lead structured forecast review sessions with senior stakeholders, presenting assumptions, risks, and staffing recommendations with clarity and confidence.
- Variance Governance: Conduct in‑depth Forecast‑vs‑Actual analyses to identify behavioural or performance shifts requiring model recalibration.
- Strategic Reporting: Produce high‑level planning packs that outline recruitment needs, attrition trends, operational risks, and key workforce insights for senior management.
- Model Integrity: Safeguard the structure, accuracy, and version control of Excel‑based resource planning tools to ensure reliability and consistency.
Working for us, works for you
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
- Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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