At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Department OverviewService Design and Introduction is responsible for the design and introduction of products and services to both core and new markets. Working closely with Operational Team we ensure there is a smooth transition into in-life operations of new (or changed) services.
Job Description
The purpose of this role is to provide Service Design and Introduction expertise for MSI . The role will provide subject matter expertise in the service design and introduction of all products and services (core and new markets) within a mission critical communications service provider. They will be responsible for the translation of customer requirements and contractual obligations into Service Designs that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into the Business-As-Usual (BAU) in-life environment. The role will manage the effective introduction of services into the live environment by negotiating, agreeing and maintaining transition plans with impacted stakeholders ensuring services are implemented within agreed levels of disruption. The role also provides ‘consultancy’ to other areas of the business to support pre-sales, bids, legal, commercial and service delivery activities and Continual Service Improvement activity. Ideally having an extensive operational and / or technical background, the role holder will be required to interpret complex technical information at times and be able to convey that information in a service context.
Basic Requirements
At least 2 years experience in a IT or communications environment, preferably within Service Management
Broad commercial awareness and understanding of business beyond Subject Matter Expertise / Specialism is essential
Experience in selecting and applying service management principles, policies and techniques in operational environments
Experienced in maintaining and delivering to plans
Understanding and appreciation of Project Management Techniques (such as ISEB, Prince II foundation)
Experience of pre-sales support, service design and transition project delivery
Experience of managing the expectations of stakeholders
Clear and concise verbal, written and presentational skills.
Very good English skills
We offer:
Competitive salary and bonus schemes
25 days holiday entitlement + bank holidays
Attractive defined contribution pension scheme
Private medical insurance
Employee stock purchase plan
Flexible working options
Life assurance
Enhanced maternity and paternity pay
Career development support and wide ranging learning opportunities
Employee health and wellbeing support EAP, wellbeing guidance etc
Corporate social responsibility initiatives including support for volunteering days
Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperiencedReferral Payment PlanNoCompanyMotorola Solutions Portugal, Lda
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
