The Services Engagement Manager facilitates project success by managing customer implementations, aligning sales strategies, and ensuring effective project delivery and stakeholder communication.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
The Services Engagement Manager (SEM) is responsible for setting our customers up for project success and representing the entire value proposition behind a Veeva R&D Product Implementation. This is a critical role during the project scoping and planning phase to establish the right strategy for implementation and ensure customer success. The SEM is an integral part of the sales cycle, acting as a solution expert, working in close alignment with the Veeva Sales and Services Teams.
With expertise and passion for Software Implementation, Project Management and Life Sciences Software Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project timeframes and associated costs. You'll be working with existing customers as well as with our newest prospects and will be a key player in shaping these partnerships from day one.
Delivery of Proposals and Statements of Work (SOW) are a key deliverable from the SEM, along with potential implementation partner recommendation and strategic alignment of the team prior to project start.
There is no work location requirement (remote position) within the EU/UK if a candidate is able to meet travel requirements. Qualified EU/UK-based candidates are encouraged to apply.
What You'll Do
- Align closely with sales teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
- Set client and internal stakeholder expectations correctly with a focus on long-term success
- Provide awareness and alignment with partner ecosystem
- Position integration development, migration, training and other services that may be needed for a successful customer experience
- Work with services and service leadership to ensure successful project delivery aligned to proposed implementation plan
- Travel estimate: Less than 25%
Requirements
- 5+ years’ experience delivering consulting services, including involvement in selling services
- Strong written and verbal communication skills. Ability to engage audiences of varying perception levels, including Executive level prospects
- Collaborative and consultative work style
- Content management experience
- Bachelor’s Degree required
- Ability to travel
Nice to Have
- Direct experience with Life Sciences Content Management Solution, preferably within the clinical, quality, or regulatory space
- Experience with Cloud-based solution deployment
- Background includes exposure to compliance and validation standards in the Life Sciences industry
#LI-Remote
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
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