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Coordinates client and business partner site inspections, creating personalized itineraries and arranging hotel facilities, departments, and services. Ensures showrooms, rooms, restaurants, venues, and other areas meet luxury presentation standards. Manages special requests and last-minute changes while delivering polished experiences, supporting VIP and corporate visitors, and building long-term relationships with agencies, accounts, groups, and event planners.
- Coordinate and follow up on site inspection requests from clients and business partners.
- Develop personalized itineraries based on each visitor’s profile, interests, and objectives.
- Coordinate with the appropriate hotel departments to ensure a seamless experience throughout the visit.
- Confirm availability of showrooms, guest rooms, restaurants, event venues, and other areas to be presented.
- Ensure all facilities are in excellent condition and meet the hotel’s presentation and luxury service standards.
- Manage changes, special requests, and last-minute requirements in a timely and professional manner.
- Customer and service excellence orientation.
- Attention to detail.
- Effective communication.
- Strong interpersonal and relationship-building skills.
- Organization and follow-through.
- Commercial awareness and negotiation skills.
- Problem-solving abilities.
- Ability to work under pressure.
- Adaptability and sense of urgency.
- Cultural intelligence.
- Proactive and self-motivated approach.
- Executive-level presentation and professionalism.
- Ability to build and maintain long-term business relationships.
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, Sales, or a related field.
- 2–3 years of previous experience in luxury hospitality, Sales, Groups & Conventions, Events, Guest Relations, Concierge, or client-facing roles.
- Previous experience working with VIP guests, travel agencies, corporate accounts, groups, or event planners.
- Advanced proficiency in English, both written and verbal.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office.
- Strong knowledge of hotel operations and key hotel departments.
- Availability to conduct property tours and accommodate client visits outside standard business hours when operationally required.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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