Applications Support Engineer - Associate

Job Description
There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Site Reliability Engineer III - Application Support at JPMorgan Chase within the Transfer Agency team, you will serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities

• Execute software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Create secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Identify hidden problems and patterns in data proactively
• Use insights to drive improvements to coding hygiene and system architecture
• Contribute to software engineering communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Formal training or certification on relevant job skill concepts and proficient applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Proficient in coding in one or more languages such as Python, Java/Spring Boot, and .Net
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Software and infrastructure engineering skills to run, maintain and improve service / product against established Service Level Objectives: availability, performance, change management, capacity management and improvement of monitoring and diagnostic platforms.
• Hands on experience with production support and SRE e.g. Managing and troubleshooting production issues and incidents
• SRE mindset to identify and reduce TOIL using effective automation
• Intermediate troubleshooting skills using Linux, Windows and AWS Platforms
• Knowledge of one or more production monitoring tools (Geneos, Cloudwatch, Grafana, Dynatrace etc.)
• Effective verbal and written communication skills

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.