The Smart Project Manager will oversee the Customer workstream within a significant smart metering program, ensuring stakeholder engagement and project delivery meet set quality and timelines.
At Pennon Group, we’re proud to be leading the way in the water and renewables industries. Alongside our subsidiaries - South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power - we’re committed to delivering a sustainable future of our region. Because we know that by continually driving up our standards today, we’ll build a better tomorrow for our communities.
Pennon Group is launching a significant transformation programme to roll out smart meters to more than 850,000 customers throughout AMP8.
This high-profile initiative will drive new ways of working, foster innovative partnerships, and implement a unified technical solution across all our brands.
We are looking for a Smart Project Manager to lead and deliver the Customer workstream within this programme.
This pivotal role will ensure customer needs are clearly defined, fully integrated, and successfully delivered across the Group.
The role is offered on a full-time, permanent basis, with a salary of £53,000–£60,000 per annum, plus a comprehensive benefits package.
What you will be doing:
- As Project Manager, you will take end-to-end ownership of delivery for the Customer workstream, working across all brands amongst the wider Pennon Group, and key delivery partners. You will ensure customer needs are embedded into new operating models, service journeys and technology solutions, while maintaining strong governance, communication and control.
- Own and deliver the Customer workstream within the smart metering programme
- Develop and manage detailed project plans, milestones, and dependencies
- Engage and influence a wide range of stakeholders, from frontline teams to senior leaders
- Lead business readiness and change activities for Customer teams
- Identify, manage, and mitigate project risks and issues
- Coordinate closely with other programme workstreams to ensure integrated delivery
- Own customer-facing communications for the workstream
- Ensure delivery meets agreed quality, timeline, and customer outcomes
Key Responsibilities
What we are looking for:
- Proven experience delivering complex projects or programmes in large organisations
- Strong stakeholder management and communication skills
- Experience working in customer-focused or service-led environments
- Ability to operate confidently in a fast-moving, change-driven programme
- Highly organised, delivery-focused, and comfortable taking accountability
- Experience facilitating workshops and driving outcomes
- Formal project management qualification
- Experience with utilities, infrastructure, or smart metering environments
Desirable:
What's in it for you:
- We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
In return, we will offer an excellent range of benefits including:
Closing date: 9th January 2026
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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