We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
Who we are
We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team member
The SMB Account Manager focuses on increasing the revenue and success of our existing customer portfolio using upsell strategies to move our customers to a higher software tier or adding on marketing and retention tools.
About the role
- Uses consultative sales skills to pitch and consult with existing class-based customers by proactively determining the customer’s needs and work to identify business solutions
- Initiates customer contact using various methods of communication to suit customer needs including, but not limited to, introduction (cold calls), follow-ups, and demonstration calls, introduction emails, follow-up emails, pre-and post-demonstration reminders
- Plans and organizes personal sales strategies including daily/weekly/monthly schedule to both exceed sales targets and mitigate customer churn
- Maintains product and industry expertise, including software and application updates, releases, new partner offerings, market conditions, and industry trends
- Effectively manage pipeline and opportunities in Salesforce.com to meet and/or exceed quota and account progress utilizing Salesforce.com
- Effectively forecast business on a monthly and quarterly basis
- Participates in trade shows and conventions as required
Skills & experience
- 1-3 years of professional level sales experience, preferably SaaS or Health & Wellness industry
- 1+ years’ experience leveraging CRM tools, Salesforce.com preferred
- 1+ years’ experience preparing and presenting customer business reviews, or packaged proposals
- Fluent in French and Spanish languages
- Proficient level at Microsoft Suite (Excel, Word, PowerPoint, Outlook)
- Exposure to the wellness industry
- Knowledge of web technologies or web savvy
- Excellent group presentation skills and ability to communicate effectively at the executive level
- Excellent written and verbal communication skills
- Able to manage multiple projects simultaneously
- Ability to consistently maintain attention and concentration for extended periods of time and function in a high stress environment, under substantial time pressure
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Mindbody is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Mindbody, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
