Software Engineering Resolution Network Engineer
This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
HPE is looking for a Senior-level Software Engineering Resolution Engineer to join our Level 3 global service HPC team. This Service Engineer is to provide support for high performance computing networks on a variety of supercomputer and cluster based products. The focus for this position is tracking, communicating and testing issues/fixes and troubleshooting and analyzing Linux networking issues, including performance issues and those tied to HPE’s system/cluster management software/tools.
Responsibilities:
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Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.
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Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements.
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Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
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Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products.
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Represents the mechanical/thermal team for all phases of larger and more-complex development projects.
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Provides guidance and mentoring to less- experienced staff members.
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Provide technical support for customer reported issues escalated to level 3 support
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Analyze, reproduce, troubleshoot, isolate, escalate, and resolve issues
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Facilitate high quality communication with customers
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Work with various HPE teams, including but not limited to, HPE Level 2 support, Publications, Training, Support Planning, Testing and Cray R&D
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Test and provide new network software updates and documentation via customer portal
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Document and communicate throughout the whole process of working an issue until closure
Education and Experience Required:
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Bachelor’s degree in Computer Science, Engineering or related field/discipline
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5+ years of technical experience, ideally in an HPC-related area
Knowledge and Skills:
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Knowledge of Slingshot networking is a plus.
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Using appropriate engineering design tools and software packages to design components and solutions.
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Strong analytical and problem solving skills.
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Understanding of material properties and hardware, software, and electrical component design
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Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.
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Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.
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Strong Linux networking knowledge and experience
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Strong experience with Ethernet, TCP/IP, VLANs, and enterprise level switch configuration
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Experience in several of the following network technologies: InfiniBand, NIS, DNS, NTP, LDAP, NFS, OSPF, BGP, LLDP, LAG/MLAG, bonding, LACP
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Cluster management experience very desirable
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Ability to gather data, perform analysis, reproduce, resolve or escalate, and see issues through to closure
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Ability to multi-task and prioritize, switching between working several issues at once
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Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team
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Ability to provide after-hours support work, as required.
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Good communication skills, internally within HPE and externally with customers, both verbal and written
Job Conditions:
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Rotation of on-call duties with other staff to provide 24x7 coverage
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Occasional travel for training or to assist with installations or support remote systems
Additional Skills:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
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Job:
Engineering
Job Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
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