At Forrester, we’re trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That’s why we’re always looking to empower talented individuals to perform at their best every single day. We’re proud of our community of smart people and vibrant voices who come together to do what’s right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
We’re seeking a highly motivated sales professional with a passion for building relationships and delivering value to clients. Using curiosity and an entrepreneurial mindset, this individual pursues opportunities by engaging with senior leaders and executives for Forrester’s existing accounts composed of Fortune-class companies. This role involves a transparent, repeatable consultative sales process and achieves impactful outcomes by creating and orchestrating account strategies. The Senior Account Manager anticipates client needs; understands what drives their success; challenges them to think differently; and provides highly valued business insights to enable clients to win, serve, and retain customers. Along the way, this individual will enjoy the opportunity to drive professional and financial growth.
The successful candidate will work closely with top executives and their teams, gaining a deep understanding of their challenges and demonstrating how Forrester can support their mission. Success in this position entails the ability to build trust, foster relationships, and communicate effectively.
Job Description:
Key responsibilities
Partner with senior management (director, C-level) clients as a trusted business advisor by leveraging the company’s research on emerging technologies and customer experience.
Collaborate with industry analysts and the ecosystem to sell and
deliver prescriptive client solutions.
Maintain the minimum weekly/daily metrics, and ensure quota is met.
Produce accurate and timely forecasts.
Uncover key business initiatives and engage cross-functional buying centers to drive contract value and customer retention.
Maintain and build relationships with executive level contacts to understand their business needs.
Develop a complete understanding of the company’s products and services portfolio to align appropriate solutions with client needs.
Skills and competencies
Demonstrate urgency and a sense of purpose.
Anticipate challenges, adapt to setbacks, and respond well to coaching.
Adapt communication style to audience needs and listen actively.
Leverage data and insights to secure support and commitment.
Apply critical thinking to anticipate challenges, make data-driven decisions, and achieve goals.
Pursue continuous learning and embraces diverse perspectives.
Prioritize work effectively to align with organizational goals and follow standard processes.
Build trust through consistency, reliability, and strong rapport.
Business scope, impact, strategic contribution, and team interaction
Experienced professional, fully competent in core elements of the role. Independently complete day-to-day tasks and solve diverse problems.
Work on daily tasks with limited oversight and receive general instruction for new activities.
Develop positive working relationships with senior team members in the department.
Thought leadership, knowledge, and expertise
Full understanding of domain and growing understanding of company and market.
Use field and company knowledge to address a range of issues.
Job Requirements:
A bachelor’s degree is preferred.
Some relevant/consultative sales experience.
Experience in selling business services to senior-level professionals in a highly competitive market is an advantage.
The ability and willingness to make cold calls and book meetings.
Proven experience in a similar role, specifically with achieving quota goals, and managing personal sales strategies.
Effective presentation, organization, and time management skills.
A fast learner who is at ease with technology.
Excellent verbal and written communication skills.
Fluency in French is a requirement.
This role offers a unique opportunity to work with some of the most influential brands in the high-tech industry and to grow as a sales professional. If you are passionate about driving client growth and building long-term relationships, we encourage you to apply.
We’re a network of knowledge and experience leading to richer, fuller careers. Here, we’re always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It’s a place where everyone is given the tools, support, and runway they need to go far. We’ll be right there beside you, every step of the way.
Let’s be bold, together.
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Here at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester’s recruitment process. If you would like to discuss a reasonable accommodation, please reach out to [email protected].
Data Protection
The information provided by you in this application will be used for the purposes of recruitment and, for successful applicants only, for personnel administration and management purposes and to comply with the employer’s obligations regarding the retention of employee records. If your application is unsuccessful, Forrester Research, Inc., its subsidiaries, affiliates, and/or service providers (collectively “Forrester”) will retain your personal information on secure file solely to consider you for future recruitment opportunities.
By submitting your resume/CV, you consent to Forrester’s retention of the information provided on a secure file for personnel administration and management purposes and/or in order to consider you for future employment opportunities and to the transfer of the information provided to: Forrester’s offices in the US and other countries outside the European Economic Area; and Service providers engaged by Forrester for the purposes of processing applications for employment who may be located outside the European Economic Area.
