Leads complex customer network investigations, fault isolation, service restoration, and root-cause analysis across Ericsson cloud and mobile-network environments. Coordinates domain experts, customer operations teams, and technical deployments; develops troubleshooting and network-recovery procedures; supports change control, continuous deployment, lifecycle management, impact analysis, testing, and correction deployment. Communicates incident updates to customer executives and provides solution-level technical consultation.
Join our Team
About this opportunity:
We are now looking for a Solution Architect, who will be responsible for deep customer network troubleshooting. The solution architect will work with the most complex problems, utilise their Ericsson Cloud expertise to isolate the fault in the network to a node/function and restore service and provide the root cause analysis. The Support Solution Architect will be expected to share updates of the incident resolution to C-level customer executives and prepare a formal response. The SA will also guide the team of Domain experts, share knowledge of complex issue handling, review problem management bulletins and assist with life cycle management (impact analysis, MOP review etc). The candidate will possess deep knowledge of infrastructure functions in a mobile network
What you will do:
The skills you bring:
Core Competencies:
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 794364
About this opportunity:
We are now looking for a Solution Architect, who will be responsible for deep customer network troubleshooting. The solution architect will work with the most complex problems, utilise their Ericsson Cloud expertise to isolate the fault in the network to a node/function and restore service and provide the root cause analysis. The Support Solution Architect will be expected to share updates of the incident resolution to C-level customer executives and prepare a formal response. The SA will also guide the team of Domain experts, share knowledge of complex issue handling, review problem management bulletins and assist with life cycle management (impact analysis, MOP review etc). The candidate will possess deep knowledge of infrastructure functions in a mobile network
What you will do:
- Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies
- Support regular product CSRs when needed
- Customer consultation handling on Solution level
- On-site (Customer Office) working embedded within customer Operations team
- Develop and maintain network troubleshooting methodologies, including the proper operation of the tools and services like CES, EIA
- Own (and create where needed) Network Recovery Procedures such as but not limited to, network recovery documentation, backup procedures etc. etc
- Be part and secure that the Handover to Support process becomes part of the continuous Change control process, adapt it and evolve (not one-time activity)
- Be a glue between the NFVi and VNFs environment and ways of working
- Be part of the continuous deployment activities
- Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of corrections from technical perspective
- Control LCM status from an overall solution level for customer specific solutions.
The skills you bring:
- Excellent Customer Relationship Management skills.
- Very strong personal interaction skills and good communication capabilities.
- Very good proactive mind set - always include a broader scope in mind when handling customer requests.
- Ability to adapt to change.
- Drive - determination, focus, take the ups and downs, stick with things long enough to see them through
- Creativity - ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
- Openness - capacity to reflect on one's behavior and performance, learn from experience, adapt to other cultures, absorb feedback, accept new ideas and practices
- Responsiveness - ability to understand, quickly adapt and act upon new information, influences and information.
- Capability to mobilize others both internally and from customer organization.
- Strong network of contacts
Core Competencies:
- Solution level technical competence
- Network level competence
- Cloud Infrastructure and deep knowledge in Ericsson NFVI and CNIS solutions
- Knowledge of the 3GPP or any other relevant standard for his/her area
- Ability to learn Ericsson Portfolio.
- Service Delivery Process.
- Change Management.
- Negotiation & argumentation skills.
- Presentation skills (oral and written).
- Software Update Management.
- Software Support.
- Delivering Results & Meeting Customer Expectations
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Pakistan (PK) || Islamabad
Req ID: 794364
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