Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, we’re building the future of customer experience—and we can’t do that without strong partnerships. Our Partner Sales team plays a vital role in scaling our reach across resellers, distributors, hyperscalers, and system integrators.
We're looking for a driven and analytical Partner Sales Operations Manager to support and elevate our partner strategy across the EMEA region. This is a high-impact opportunity for someone with solid experience in sales operations who is ready to take on a more strategic, visible role across the business.
🚀 What You'll Do
As a key member of the EMEA Sales Operations team, you’ll partner closely with the VP of EMEA Partner Sales, acting as both a trusted advisor and a hands-on operations leader.
- Drive Partner Sales Excellence:
- Build scalable processes across forecasting, pipeline management, CRM, account planning, and deal reviews
- Design KPIs and dashboards to measure partner performance and provide actionable insights
- Enable sales and partner teams with data to target the right opportunities and drive growth
- Be a Regional Business Partner:
- Represent EMEA in global business planning, sales comp strategy, and coverage modelling
- Collaborate cross-functionally with Finance, HR, Marketing, and Product
- Help evolve and optimise our go-to-market model and partner ecosystem
- Enable Operational Rhythm:
- Support the execution of QBRs, weekly operations meetings, and strategic planning sessions
- Help drive resolution of compensation and account ownership queries
- Track key metrics to ensure we're delivering on growth targets and partner transformation initiatives
✔️ What We're Looking For
This role is ideal for someone with 4+ years in sales operations who’s ready to step into a broader strategic role:
- Proven background in sales operations within a SaaS or cloud-based organisation
- Strong analytical skills and experience building dashboards, insights, and performance metrics
- Confidence working with senior leaders and influencing decision-making
- Comfortable driving alignment across complex, matrixed teams
- Growth mindset, collaborative spirit, and the drive to solve problems proactively
- MBA or equivalent preferred; strong quantitative skills a plus
📈 Why Join Us?
- Be part of a high-impact regional team that shapes partner success across EMEA
- Step into a role with visibility, influence, and growth potential
- Work in a flexible, supportive culture with global collaboration
- Access ongoing career development, mentoring, and leadership exposure
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
