Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary of the Position
Genesys is hiring a senior consultant with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions. Get in touch and accelerate your career today!
Responsibilities
- In your role as Senior consultant you are accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing
- The position requires a good level of team-work and the ability to relate well with Customers and other Vendors
- Identify (project) risks and the definition of mitigation plans.
- Frequent (international) travel up to 30%
Qualifications/Skills
- The candidate has had formal education in Software Engineering on a bachelor level or equivalent based on job experience.
-The role requires good interpersonal communication and presentation skills as well as writing skills. - The candidate must be keen to work in a diverse and multicultural environment.
- As a candidate You have practical experience in the following technology areas:
- AI and bot related technologies such as Google Dialog flow, AI Google, Pipelines, AWS, Amazon Web Services, AWS Storage and Machine Learning
- Customer experience and (Digital) transformational technologies including:
- User experience design both for voice and none voice channels
- VUI design
- Artificial Intelligence and Bot solutions
- Understanding of business (digital) transformation and how they relate to customer experience technology
- Experience with software integration into large and complex environments.
- A background in contact centres and contact centre technology in general
- Business and customer oriented
- Fluent in English.
Possession of the following skills are considered a plus.
- Practical experience working with Genesys implementations.
- Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations
- Python
- Data Science & Machine Learning
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
