Our Mission:
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.
Our People:
People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in defining the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.
We want 6sense to be the best chapter of your career.
Purpose of the Job
The Senior Technical Writer is a key player in our Knowledge Management team, responsible for creating, editing, and publishing knowledge base articles, API documentation, and other support content.
This role requires a detail-oriented professional capable of managing content in a fast-paced product development environment, while also ensuring that our support content remains an accurate, up-to-date, and reliable resource for both our customers and internal teams. 6sense Senior Technical Writers are seasoned software users who can come up to speed quickly on new platforms, successfully manage relationships with technical Subject Matter Experts (SMEs), and proactively create effective, comprehensive web-based user guides.
6sense Senior Technical Writers are also leaders who enjoy both a good challenge and helping others succeed. Most importantly, they are user advocates who want to help our customers get the most out of their experience with our products and services.
Responsibilities & Accountabilities
- Act as an exemplary role model for other technical writers and members of the UX Content Design team.
- Create API documentation that meets the needs of engineers while also enabling and empowering non-engineering users.
- Run-test API commands and perform independent troubleshooting.
- Edit API call descriptions, parameter details, and examples to provide a clean and consistent user experience.
- Write clear, concise, and accurate knowledge base articles that simplify complex technical information.
- Review and edit draft articles submitted by team members, ensuring content meets quality standards and adheres to style guides.
- Publish final versions of articles to the knowledge base using web-based content management systems.
- Regularly audit and update existing articles to maintain accuracy and relevancy.
- Collaborate with customer support and technical teams to identify new content needs and update opportunities.
- Analyze content performance metrics to identify trends and develop strategies for content improvement and optimization.
- Manage content workflows and prioritize tasks to meet deadlines and organization goals.
Performance Measurement
- Consistency, clarity, and accuracy of API and knowledge base content.
- User engagement with API and knowledge base content, such as page views, time on page, and feedback scores.
- Timeliness of content updates in response to product changes or customer feedback
Educational and Experience Requirements
- Bachelor’s degree in Technical Writing, English, Communications, or a related field.
- 6+ years of experience in technical writing, preferably with a focus on knowledge base content or software documentation.
Competencies and Behaviors
- Strong writing and editing skills, with a keen eye for detail.
- Proficiency in content management systems.
- A deep understanding of best practices for writing API documentation and knowledge base management.
- Ability to work independently and manage multiple projects in a fast-paced environment.
- Familiarity with technical concepts and ability to communicate them to a non-technical audience.
- Excellent organizational and time-management skills.
- Agile/Scrum experience is a plus.
6sense is committed to protecting the privacy and security of your personal information. We will process your personal data for the purposes of the recruitment exercise, which may include assessing your suitability for the role, background, and reference checks, where applicable. Please see our recruitment privacy policy for more information: Recruitment Privacy Notice
Our Benefits:
Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our offices.
We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.
Equal Opportunity Employer:
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
We are aware of recruiting impersonation attempts that are not affiliated with 6sense in any way. All email communications from 6sense will originate from the @6sense.com domain. We will not initially contact you via text message and will never request payments. If you are uncertain whether you have been contacted by an official 6sense employee, reach out to jobs@6sense.com
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