Strategy & Operations Director, Specialty Travel & Events

• Lead the Specialty Travel & Events portfolio, develop the cross-functional strategy and execution plan across six key verticals: Healthcare (HCP), High-End Professional Services, Defense Contractors, Production & Media, Energy & Marine, and Insurance.
• Turn customer and market requirements into action, translating vertical-specific needs into prioritised product, operations, servicing, integration, compliance, and commercial roadmaps with clear ownership, sequencing, milestones, and success measures.
• Drive market readiness, partnering with Product, Sales, Operations, and Customer teams to ensure the business can confidently sell, implement, and support solutions within each vertical. This includes customer discovery, RFP/RFI readiness, lighthouse customer programmes, enablement, implementation planning, and feedback loops.
• Identify and scale cross-vertical opportunities, ensuring reusable capabilities, integrations, and operating models are leveraged across the portfolio while avoiding duplicated effort and investment.
• Partner closely with the Boompop Integration Lead to align post-merger integration activities with Specialty Travel & Events priorities, customer commitments, and the long-term Navan Events strategy.
• Help shape the future of Navan Events, translating integration objectives into product, service, operating model, and go-to-market priorities while ensuring decisions, trade-offs, and value capture opportunities are clearly defined.
• Coordinate complex cross-functional programmes, bringing together stakeholders across Product, Technology, Operations, Commercial, Finance, People, Legal, and Communications to manage dependencies, mitigate risks, and ensure successful execution.
• Prepare executive-level updates and recommendations, providing leadership with clear visibility of progress, risks, decisions, dependencies, and areas requiring escalation.
• Act as Chief of Staff to the EVP, Specialty Travel & Events, designing and running the operating cadence for the organisation, including leadership meetings, portfolio reviews, steering committees, and strategic planning cycles.
• Support critical business decisions by framing challenges, synthesising information, evaluating options, developing recommendations, and ensuring decisions translate into clear actions and measurable outcomes.
• Own the operating system for the business, maintaining portfolio plans, KPI reporting, risk and dependency tracking, decision logs, and action trackers to drive accountability and execution excellence.
• Maximise leadership effectiveness, anticipating priorities, preparing leaders for key stakeholder interactions, and creating the conditions for faster, higher-quality decision-making across the organisation.

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