Support Engineer

Company Description

Company Description 

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity. 

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. 

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. 

PA. Bringing Ingenuity to Life. 

Job Description

Are you ready to be the problem-solving powerhouse behind cutting-edge technology, driving innovation and ensuring seamless operations as a Support Analyst?

As part of our Digital & Data team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability. 

The role sits within Digital Operations, which one of our fastest growing capabilities, providing live operational support to our clients. As a Digital Operations Support Analyst you will be working in a team, responsible for ensuring bugs are analysed and fixed within defined time frames according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications. 

You will be working alongside colleagues on L1 and L2 teams, or as part of a dedicated L3 support team in larger multi-supplier settings. 

Qualifications

For our Digital Operations Support Analyst we are looking for highly skilled individuals in Java, who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills and experience: 

• Ability to resolve root cause analysis and troubleshoot solutions 

• Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement 

• Experience in using monitoring tools, specifically Grafana & Kibana 

• High level of technical skills across the following technology stack: 

• Java 8+ 

• MVC, JDBC and RESTful 

• Building tools such as Ant, Maven and Gradle 

• Using a range of technologies and libraries in the Java ecosystem 

• Using fundamental tools and languages E.g. SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML and CSS 

• External and embedded databases, relational and NoSQL, E.g. MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres. Developing schema for supporting business logic and data 

• Experience in working across production and non-production instances of services 

• Experience of transitioning services from Project/Development into Live Operational Support 

• Ability to assess risk appropriately and to work under pressure while ensuring strong communication with the client and the Digital Operations team 

We know the skill-gap and ‘somewhat need to tick every box’ can get in the way of meeting brilliant candidates, so please don’t hesitate to apply – we’d love to hear from you.

Apply today by completing our online application

#Hybrid 

Additional Information

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. 

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. 

Find out more about Life at PA here. 

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: 

• Health and lifestyle perks accompanying private healthcare for you and your family 

• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days 

• Generous company pension scheme 

• Opportunity to get involved with community and charity-based initiatives 

• Annual performance-based bonus 

• PA share ownership 

• Tax efficient benefits (cycle to work, give as you earn) 

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.