Here’s what you’ll be doing:
You’ll be joining an award winning contact centre to lead a team of telephone based consultants to achieve and exceed performance targets whilst understanding and supporting their development and wellbeing.
Reporting into the Operational Leadership Team, you’ll motivate and coach the team to meet the required targets, productivity measures, and compliance standards. You will develop the team to continue the delivery of excellent customer service
As one of our Team Managers, you’ll:
- understand the development needs of our consultants and support them through effective coaching and guidance
- monitor and evaluate individual and team performance through regular feedback, 1-2-1s, and monthly review meetings
- identify trends in individual, team, and department performance and implement opportunities to improve
- use data to produce action and development plans
- partner with the support team managers to make sure that your team’s performance adheres to compliance and quality standards – particularly FCA regulations and data protection requirements
We’re looking for someone who is:
- able to inspire, lead, and motivate a team to achieve targets
- experienced in managing a team to achieve high standards
- experienced in setting objectives, delivering feedback, and supporting development plans
- experienced in people process and policies
- confident enough to challenge our current ways of working
- open to change and can manage others through change
(We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the bullet points above to be considered for this role.)
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
If you’re ready to act as a role model to your team and peers including values, inclusion, and leadership habits, apply today.
About Simply Business
We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.
We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. We’re a B Corp too, which recognises our strong track record of having a positive impact on people, society and the environment.
Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best'
What are the benefits of working at Simply Business?
We offer a great work-life balance where every team member has a manageable workload and the flexibility to work hybrid.
On top of the 25 days annual leave (plus bank holidays), we offer leave that suits your needs. Plus the option to buy five more days of holiday with your flexible benefits.
Our flexible parental leave allows you to approach an important time how you want – with six months full pay to the primary caregiver and four weeks full pay if you’re the secondary caregiver.
Our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And as a thank you to our long-serving employees we offer a two week paid sabbatical after five years of service, then four weeks off after ten years of service.
And our core benefits can put your mind at ease with private medical insurance through BUPA, that covers any pre-existing condition. And a health cash plan that covers your everyday medical expenses.
We also make sure you’re compensated fairly with a competitive salary based on your experience and the market we’re in. Plus the potential to earn an annual bonus based on performance.
There’s access to the tools to support your personal development with programmes on our dedicated learning platform. As well as support for your mental health with access to counselling.
We’ll match what you put into your pension up to five per cent. And pass on a tax-free sum that’s four times your basic salary with our life assurance policy, with the option to increase it to ten times through our flexible benefit scheme
Our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service).
And our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership.
Ready to join us and drive our success as a high-performing team? Apply today.
