Technical Data Operations Business Specialist

Job Description:

A great opportunity has arisen to join Airbus Customer Services as Aircraft Maintenance Manual (AMM) Product Leader Delegate (PLD) to join the Technical Data Systems Business Operations team. 

Our Mission: Safety and Efficiency

Technical Data is essential for safe and efficient aircraft operations, as we develop and deliver all maintenance and material documentation to our customers. It is the second most critical deliverable after the aircraft itself. This position makes you a key interface with our customers, directly influencing customer satisfaction. The increasing demands from customers and airworthiness authorities, alongside the complexity of our products, make this role both thrilling and vital to Airbus's reputation.

Shape the Future of Technical Data

The world of Technical Data is rapidly evolving. Joining us now means you will be at the forefront, helping to shape the future of how Airbus delivers maintenance information. Our core mission is to equip our customers (Airlines, MROs, Lessors) with essential manuals (AMM, TSM & IPC) for safe, efficient, and compliant maintenance operations throughout the aircraft lifecycle.

Who are we? A transnational Business Operations department, based in France, UK, Germany, Spain and Bangalore India, responsible for the maintenance documentation for all systems and cabin systems. We are proud of our diversity, innovative spirit, know-how and our professionalism in delivering to our customers.

In this role, you will act as the Product Specialist contact for Systems Tech Data organisation. You will be part of the Aircraft Maintenance Manual (AMM) Product Leaders (PLs) and Product Leaders Delegate (PLDs) network. Your mission bridges the link between Product Leaders and Tech Data production teams (Technical Data Engineer - TDE), ensuring accurate implementation of AMM product definition, technical rules and long-term innovation strategies.

This role offers a transnational, dynamic and continuously involving scope because the   ‘Aircraft Maintenance Manual (AMM)’ product that you will be responsible for contains the instructions for the on-aircraft maintenance necessary to ensure the continued airworthiness of the aircraft. 

Beyond the core Technical Data (TD) responsibilities, the successful candidate will have the opportunity to take on additional transversal initiatives and lead future special topics as organizational needs expand.

1. AMM Product Representation 

• Act as the key Product Specialist contact for all Tech Data production teams within the Systems domain for the AMM perimeter. 
• Act as a strategic bridge between AMM Product Leaders (technical authorities) and Tech Data production teams across all sites (FR, UK, GE, ES and India).

• Explain, deploy technical guidance to ensure that AMM is generated as per maintenance and operational rules 
• Contribute to the evaluation of design changes, resolving complex technical system issues and drive evolutions in AMM authoring rules. 
• Capture operational production needs and constraints via regular alignment meetings with the Tech Data production teams and the broader Tech Data ‘AMM’ network.
• Contribute for creating and updating AMM documentation, user guides and the long-term innovation strategy based on your maintenance and operations background
• Monitor progress and status tracking alongside to enhance maintenance efficiency to the customers (for airlines and MROs). 

2. Transverse Actions & Evolving Scope

• Take ownership of transverse delegated tasks from AMM Product Leaders, including launching and managing corrective actions for production errors.
• Influence AMM strategy implementation across Product Leaders (delegate) network and Tech Data production teams (Technical Data Engineer - TDE)
• Analyze feedback from the field and customers (incl. Airlines and MROs) to continuously refine AMM usability, accuracy, and operational efficiency.
• Take proactively initiatives within your perimeter and lead additional transverse topics, special projects, or new operational scopes assigned as the role develops.
• Influence strategic thinking and contribute to the strategy definition across the AMM Product Leaders (Delegate) community.

• Systems Engineer or Technical Expertise:  in Airlines or MRO industries and a proven background in maintenance would be a strong plus
• Knowledge of Aircraft Systems and high adaptability to manage complex concepts 
• ExperienceTransverse & International Leadership: Ability to collaborate effectively across multi-site, multi-cultural teams (France, UK, Germany, Spain and India).
• Communication: Excellent english written and spoken communication skills to distill technical/ AMM product rules into clear operational guidelines.
• Autonomy & Initiative: Strong problem-solving mindset, capable of taking ownership of unresolved issues and driving cross-functional alignment.
• Quality & Detail Oriented: Rigorous approach to quality checks, rule enforcement, and process tracking.
• Language: English to negotiation level , any other language such as French, Spanish or German being a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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