The Technical Claims Operations Manager leads the Technical Excellence Hub, managing daily operations, ensuring compliance, and driving continuous improvement in technical delivery.
The Technical Operations Manager oversees the day-to-day operations of the Technical Excellence Hub, ensuring the effective delivery of technical support, quality assurance activities, and continuous improvement across the Property Division. The role manages a specialist team focused on technical quality, intervention reporting, and workflow support, working closely with the Technical Lead to drive the UK Technical Strategy.
Responsibilities- Lead and manage daily activities of the Technical Excellence Hub team.
- Support execution of the UK Technical Strategy through delivery of audits, interventions, insights and documentation.
- Oversee productivity, workflow management and technical task prioritisation.
- Ensure technical processes and documentation remain current and consistently applied.
- Produce and act upon MI to improve technical performance and oversight.
- Coordinate technical audits, QA initiatives and intervention reporting.
- Work with operational leaders and the Technical Lead to resolve complex technical issues.
- Develop and coach team members through structured technical development plans.
- Ensure compliance with company policy, regulatory standards and quality expectations.
- Identify opportunities for continuous improvement in technical delivery and efficiency.
- Experience managing teams in technical, QA, auditing or operational support environments.
- Strong understanding of Property claims, technical standards, or adjusting processes.
- Experience with insurer/client relationships and technical communication.
- Excellent analytical skills and ability to interpret MI and quality reports.
- Knowledge of compliance, technical quality frameworks and auditing processes.
- Ability to influence technical standards across teams.
- Insurance or technical qualifications desirable (ACII, Dip CII, CILA etc.).
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Responsible for managing accounting for International subsidiaries, the monthly close process, and ensuring compliance with US GAAP and Sarbanes-Oxley. Collaborates cross-functionally, supports audit processes, and drives operational improvements.
Top Skills:
AdpConcurCoupaNetSuiteSarbanes-OxleyUs Gaap
HR Tech • Information Technology • Professional Services • Sales • Software
The Senior Account Executive manages the sales cycle for new clients, focusing on building relationships and closing deals within the mid-market segment (500-1000 employees) to drive HiBob's growth.
Top Skills:
Salesforce
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Customer Advocate will drive executive-level customer engagements, ensuring strategic partnerships and optimizing follow-up processes to enhance relationships and deliver impactful communication.
What you need to know about the Bristol Tech Scene
Along with Gloucester, Swindon and Bath, Bristol is part of the "Silicon Gorge" tech hub, a region in the U.K. renowned for its high-tech and research-driven industries, with a particular emphasis on sustainability and reducing environmental impact. As the European Green Capital, Bristol is home to 25,000 cleantech companies, including Baker Hughes and unicorn Ovo Energy. The city has committed to achieving net-zero emissions within the next decade.
