Provides remote technical customer support for Dealertrack and Cox Automotive products through phone, email, and chat. Resolves routine application and product issues, documents cases in CRM, trains customers on product usage, coordinates with internal teams, and follows up through resolution. Requires strong troubleshooting, communication, customer service, and documentation skills, with flexibility for variable shifts, Saturdays, and overtime.
This is a Call Center position where most of troubleshooting is over the phone. The Technical Support Specialist will work directly with customers via phone and email to resolve their application and product issues. This position requires self-initiative, ownership, excellent listening skills, and motivation to provide exceptional customer service from inception to resolution for each issue. Your technical and interpersonal skills are critical to success in this position.
This position is remote/work from home and can be located anywhere within the United States.
This position-must be able to work any shift during business hours.
Shift Schedule:
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
The Technical Customer Care Specialist I will:
Your role:
Minimum Qualifications:
What We Look For (Preferred):
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/26/2026
EOE, including disability/vets
This position is remote/work from home and can be located anywhere within the United States.
This position-must be able to work any shift during business hours.
Shift Schedule:
- Each employee will be scheduled based upon business neesd, but the general hours are Monday-Friday anywhere from 7am-7pm CST with rotational or fixed Saturdays 8am-5pm CST
Provides technical customer support to ensure that all customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations.
The Technical Customer Care Specialist I will:
- Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
- Will be responsible for routine customer questions relating to product usage within Dealertrack support
- Provide support for technical issues relating to the Cox Automotive suite of products
- Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards
Your role:
- Handle routine customer questions relating to product usage
- Provide technical support on issues through to resolution
- Maintains expert-level knowledge of line of business processes and procedures
- Accurately log all customer information in the CRM tool
- Facilitate communication to other departments as needed to resolve client concerns
- Communicate with key stakeholders to identify and resolve inquiries.
- Provide proper follow- up to ensure customer is kept apprised of the issue status
Minimum Qualifications:
- High School Diploma/GED
- Generally, less than 2 years of experience
- Ability to troubleshoot and document issues related to system performance and functionality.
- Excellent communication skills (Verbal and Written)
- Strong problem-solving/troubleshooting skills
- Strong interpersonal skills and attention to detail
- Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
- Ability to work independently as a team to deliver on individual and business goals
What We Look For (Preferred):
- Displays strong dependability and reliability.
- Ability to handle multiple, competing priorities and deliver results in a fast-paced environment.
- CRM case logging/Salesforce experience
- Experience with interaction distribution systems such as Genesys Pure Cloud.
- Automotive industry knowledge.
USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/26/2026
EOE, including disability/vets
Similar Jobs at Cox Enterprises
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Supports knowledge management and digital training by creating learning content, job aids, visual aids, knowledge checks, and course materials for adult learners. Collaborates with business stakeholders, manages project deadlines, presents training to internal teams, and helps simplify complex software information. The intern gains practical experience in instructional design, operations, and learning and development.
Top Skills:
MS Office
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manages and grows a portfolio of automotive dealer clients with floor plan credit lines ranging from $50,000 to $2.5 million. Responsibilities include client relationship management, credit utilization, financial analysis, risk mitigation, collections support, inventory inspections, fraud and compliance reporting, onboarding, Salesforce documentation, and revenue growth. The role requires frequent client visits within the Kansas City territory, occasional overnight travel, and collaboration with risk, recovery, and cross-functional teams.
Top Skills:
ExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft TeamsMicrosoft WordSalesforce
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manages and grows a portfolio of automotive dealer accounts for Autotrader and Kelley Blue Book products. Responsibilities include retaining and expanding subscription revenue, managing sales pipelines and forecasts, conducting ROI reviews, identifying cross-sell and upsell opportunities, providing data-driven consultative guidance, coordinating implementations, and resolving customer issues. The role requires relationship building, territory travel, collaboration across sales teams, and meeting revenue, retention, and referral goals.
Top Skills:
Analytic ToolsCRMDigital AdvertisingInternet PlatformsSocial Media
What you need to know about the Bristol Tech Scene
Along with Gloucester, Swindon and Bath, Bristol is part of the "Silicon Gorge" tech hub, a region in the U.K. renowned for its high-tech and research-driven industries, with a particular emphasis on sustainability and reducing environmental impact. As the European Green Capital, Bristol is home to 25,000 cleantech companies, including Baker Hughes and unicorn Ovo Energy. The city has committed to achieving net-zero emissions within the next decade.
