The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
As a Technical Program Manager at Lam, you are not just overseeing projects – you’re orchestrating breakthroughs in support of Metrology Product Development. You’ll lead cross-functional teams through successful project execution blending your technical excellence with strategic planning to deliver new or upgraded products. Your role is vital, owning technical projects from initiation through delivery using your expertise in planning, directing, and monitoring schedules and budget.
- Over-see the optimization or creation of technical product offerings, processes, or programs, developing project plans, aligning teams, managing risk, and driving projects through release.
- Take ownership and accountability for the success of projects and cross-functional teams to ensure program schedules, performance metrics, and delivery meets business requirements on time and within budget.
- Partner with stakeholders to understand process and system requirements, and deliver enhancements based on a changing technology landscape.
- Run Continuous Improvement projects, from inception to impactful results.
- Perform data collection and statistical analysis, and report results to inform program schedules and deliverables.
- Influence cross-functional stakeholders to continuously improve the process and inspire alignment.
- Deliver change management for programs that are sustainable and maintains long-term success.
- Successfully navigate multiple projects in a dynamic environment.
Minimum Qualifications:
- Bachelor’s degree with 8+ years of experience; or Master’s degree with 6+ years’ experience; or a PhD with 3+ years’ experience; or equivalent experience.
- 6+ years of continuous improvement or technical program management.
- Experience guiding cross-functional teams and demonstrating leadership and influence skills to deliver results.
- Excellent communication and executive presentation skills with the ability to present to audiences at all levels in the Company.
- Experience in or knowledge of Semiconductor fabrication, Semiconductor Equipment Operations, or related industries is a plus.
- Knowledge of Program Management methods and experience in Product Development & Release (PDR) procedures.
- Relevant project management certifications such as PMP, CAPM, Scrum Master, or PRINCE2.
- Experience in Lean Six Sigma methodology or certification (Green Belt, Black Belt) is a plus.
- Experience with Agile and/or Waterfall project methodologies.
- Expertise with project management software and tools including MS Project, QuickBase, Office Timeline, or equivalent.
- Experience in Change Management methodologies is a plus.
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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