Provide technical support to customers, electricians, contractors, architects, and designers regarding installation, compatibility, product selection, and troubleshooting. Maintain product specifications, technical documentation, FAQs, testing records, and product data across internal and customer-facing systems. Support product launches, track product issues and feedback, and coordinate administrative tasks with Product Development, Quality, Customer Experience, and Operations teams.
Corston was founded by a team of designers and engineers with a shared vision: to create beautifully designed switches, sockets, lighting and hardware that bring harmony and coordination throughout a space.
As our product range continues to grow, we're looking for a Product Support Coordinator to join our Product team. This varied role combines technical customer support with product administration, offering an opportunity to work at the centre of product development and customer experience.
Key Responsibilities
This is a hybrid role supporting both our customers and our Product team.
You'll provide technical guidance and troubleshooting support for customers, electricians, contractors and designers, while also helping maintain product information, documentation and administrative processes within the Product department.
Working closely with Product Development, Quality, Customer Experience and Operations teams, you'll play an important role in ensuring our products and product data remain accurate, organised and customer-focused.
Key Responsibilities
Technical & Customer Support
- Respond to customer technical enquiries via phone and email.
- Support customers with installation, compatibility and product selection questions.
- Troubleshoot product-related issues and work with customers to identify solutions.
- Provide technical guidance to electricians, contractors, architects and interior designers.
- Investigate customer feedback and support product issue resolution.
- Maintain and improve technical FAQs and support documentation.
Product Administration
- Maintain product specifications and technical information.
- Support the creation and updating of installation guides, datasheets and product documentation.
- Assist with product setup and maintenance across internal systems.
- Coordinate product testing records and documentation.
- Support new product launches by ensuring product information is accurate and complete.
- Assist David and the wider Product team with day-to-day administration and project coordination.
- Track product issues and customer feedback to help identify trends and opportunities for improvement.
- Help ensure product data remains accurate across all customer-facing channels.
Skills, Knowledge and Expertise
Essential
- Previous experience in customer support, technical support, product administration or product coordination.
- Excellent organisation and attention to detail.
- Strong written and verbal communication skills.
- Good problem-solving abilities.
- Comfortable working with systems, spreadsheets and product information.
- Ability to manage multiple tasks and priorities.
- A proactive and collaborative approach.
Desirable
- Experience within electrical products, lighting, hardware, interiors or construction.
- Technical aptitude and confidence learning product specifications.
- Experience maintaining product data or technical documentation.
- Understanding of product development or quality processes.
Benefits
- Salary: Competitive, dependent on experience
- Discretionary bonus
- 25 days holiday plus bank holidays
- 4x death in service
- Free onsite parking
- Flexible working hours
- Be part of a growing international company
About
Corston is a distinguished UK brand specializing in premium switches, sockets, and lighting solutions that seamlessly blend aesthetics and functionality to elevate both residential and commercial spaces. Renowned for its exquisite finishes including Antique Brass, Polished Nickel, and Bronze, Corston offers an extensive range of products designed to inspire and enhance interior design. Their selection includes toggle, rocker, and dimmer switches, an array of outlet options, as well as stylish door and cupboard furniture, shelf brackets, and elegant lighting fixtures like wall lights and pendants. Committed to exceptional craftsmanship, Corston’s products coordinate perfectly to simplify the design process while ensuring a cohesive look throughout any space. Their dedication to customer satisfaction is evident through their prompt service and high-quality offerings, attracting glowing reviews from delighted clients. With a focus on both style and practicality, Corston is the ideal choice for those looking to transform their environments into sophisticated and inviting spaces. Discover Corston today and experience superior quality that enhances everyday living.
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