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The Company:
Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
The Role:
We are looking for someone who is passionate about delivering high quality documentation with an understanding of the key role it plays in a successful Tech company.
You will be part of the Product Enablement Technical Writing team within Product Management who are on a mission to help customers make the best use of Marigold product capabilities. We do this through both the video content and documentation we publish internally and externally to optimize ROI and time to value for our customers. In addition you will contribute to other user and technical documentation in line with business priorities
As part of the product enablement team you will contribute to team goals of creating valuable user content, making that content easy to find, driving content adoption and measuring success. You will support adoption of new tools and processes as the team evolves to meet the needs of the business.
What You’ll Do:
Develop a deep understanding of portfolio capabilities and new releases
Research and collaborating with target audiences
Research and gathering user, and technical user information
Create clear and concise material, including visuals, to provide step by step guides to accomplish tasks with defined outcomes
Take care of layout design and consistency, editing and proofreading to ensure documentation meets Marigold technical writing standards
Update, revise, and rewrite existing materials
Keep up to date with best practices in documentation
Ideal Qualifications:
2+ years technical writing experience in B2B software
Excellent technical writing and editing skills with attention to detail
Ability to communicate complex concepts, processes and business outcomes, clearly and concisely for the target audiences including marketing and technical users
Preference for collaboration and feedback to continuously improve
Ability to engage with all stakeholders including product, SMEs, engineering, support, technical services and customer success teams
Tenacity to pursue a deep understanding of all required subject matter from a wide range of sources and colleagues to ensure highly effective documentation
Nice to Have:
Knowledge of Marigold capabilities
Familiarity with Madcap Flare or similar technical authoring tool
Experience with digital marketing and a strong understanding of the MarTech space
What We Offer:
The competitive salary and benefits you’d expect!
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
Retirement contributions.
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.
