Provide Tier 2 technical support for major financial clients: own escalations, troubleshoot/debug Fluent code, perform Linux log analysis and configuration changes, document resolutions, and lead support projects while collaborating with R&D and integration teams.
Description
Fluent Trade Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.
Position Overview:
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
- Take ownership of technical issues and provide tier 2 support for major financial clients.
- Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code.
- Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience:
- At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3).
- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
- Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
- Understanding of networking principles, including telnet and TCP/IP.
- Collaborate with cross-functional teams such as R&D, Integration, PM
- Excellent verbal and written communication skills in English
Advantage:
- Experience as an integration engineer in a production environment.
- Experience in quality assurance (QA).
- Knowledge of scripting languages such as Python and Bash.
- Background in finance.
- Familiarity with Jira and ServiceNow.
Similar Jobs
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The Pre-Sales Solutions Engineer leads technical discovery, designs and executes POCs, advises on architectural needs, triages issues, and collaborates with teams to ensure customer success and continuous engagement throughout the project lifecycle.
Top Skills:
DockerHTTPJavaScriptKubernetesPythonSipTypescriptWebrtc
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
The Solutions Architect will lead enterprise deployments, ensure technical success for customers, and contribute to product improvements. Responsibilities include architecture design, post-sales support, technical problem-solving, and customer engagement.
Top Skills:
DockerJavaScriptKubernetesPythonRust
Other
Build and maintain LLM-powered automations for support workflows, integrate models and third-party services through REST APIs, develop and evaluate prompts, create lightweight HTML/CSS tools, and monitor production automations. The role requires software or automation engineering experience, LLM and prompt-engineering expertise, programming skills, and strong written communication in a remote, asynchronous environment.
Top Skills:
AnthropicCSSHTMLJavaScriptLlm ModelsOpenaiPrompt EngineeringPythonReactRest ApisVue
What you need to know about the Bristol Tech Scene
Along with Gloucester, Swindon and Bath, Bristol is part of the "Silicon Gorge" tech hub, a region in the U.K. renowned for its high-tech and research-driven industries, with a particular emphasis on sustainability and reducing environmental impact. As the European Green Capital, Bristol is home to 25,000 cleantech companies, including Baker Hughes and unicorn Ovo Energy. The city has committed to achieving net-zero emissions within the next decade.
