About us:
BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and settle funds in over 30 markets.
We are a diverse team spread across the UK, Europe, South Africa, APAC and the US, with a shared belief that in the next five years all payment flows will interact with crypto, and BVNK will be at the forefront of this shift. We raised $40M in Series A funding, and we're looking for smart, ambitious people to help us build the next generation of payments.
We're incredibly honoured to have made Newsweek's list of The Top 100 Global Most Loved Workplaces 2 years running (2023 and 2024).
About this role in the team:
As a Treasury and Payment Operations Analyst, you will play a key role in ensuring the smooth running of our day to day Operations. You will be responsible for timely and accurate processing of payments, liquidity management and promptly resolving any operational client inquiries, ensuring a seamless experience.
Shift & On-Call Coverage: The successful candidate will rotate between two shift patterns:
16:00 SA - 01:00 SA
00:00 SA - 09:00 SA
You will also be required to provide on-call coverage for weekend work, shared among 12 analysts, typically once every couple of months. Additionally, coverage for some bank holidays will be expected, with the exact structure (compensation or time off in lieu) to be agreed upon within the team
Key Areas of Responsibilities:
Payment Processing & Liquidity Management:
- Process and monitor both manual and automated transactions, including deposit allocation, client payments, and return of funds.
- Handle failed payments, liquidity movements, and cash flow management.
- Manage offline liquidity providers and exchanges.
- Maintain positive professional relationships with partner financial institutions, merchants, and internal operational teams.
Operational Support:
- Assist the Merchant Support team with incoming queries.
- Work closely with compliance and monitoring teams to address flagged transactions, RFI’s, and counterparties' whitelisting.
- Track and resolve open payment queries, ensuring swift resolution.
- Support safeguarding and reconciliation procedures related to EMI operations.
- Produce KPIs on payments statistics within the business.
- Investigate and resolve reconciliation breaks or discrepancies.
- Assist senior operations team members with various tasks or duties as needed.
- Support treasury and related operational teams with counterparty risk management and ensure compliance with internal treasury policies.
System Optimisation & Issue Resolution:
- Investigate and resolve payment issues, delays, and errors in collaboration with internal teams and external partners.
- Implement and maintain standard operating procedures (SOPs) for treasury and payment processes to ensure consistency and efficiency.
- Contribute to system optimisation initiatives to improve the efficiency of payment processing.
What we need from you:
Qualifications & Skills:
- Experience in treasury, payment operations, or financial services is preferred.
- Excellent attention to detail, analytical skills, and the ability to prioritise tasks in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Ability to work collaboratively with internal teams and external partners.
- Fluent in English with strong written and verbal skills, able to present findings and communicate workflows effectively.
Job Fit & Personal Characteristics:
- Thorough and understands the importance of having a process to follow
- Quick learner - adaptable and proactive and professional
- Confident, well spoken & articulate
- Strong attention to detail
- Self-starter / high initiative
- Self motivated and dependable
- Team Player with a flexible approach to work
- Ambitious, innovative and high-energy
- Great organisational and time-management skills
What you can expect from us:
- Fair and competitive salary at every stage of your growth
- Meaningful ownership in the business through our employee option scheme
- Flexible working hours, with hybrid working at its heart
- A culture built on passionate growth minded people
- A flexible approach to holiday
- Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues
- An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets
At BVNK, we are focused on building a diverse and inclusive team. While you may not meet all of our requirements, we’d encourage you to apply if you meet the majority of our expectations. You may be a great fit for this role or another role in our team.
