WEEE Team Leader

Salary: Competitive salary and excellent company benefits 

Location: Cannock

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. 

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave 

• Access to our company pension scheme

• Discounts on everything from groceries to well known retailers

• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to

• One paid days leave every year to volunteer and support your community 

• Ongoing training and development opportunities, allowing you to reach your full potential

What will you be doing?

• Advanced skills of time management are essential and the ability to prioritize work load for staff and themselves essential to meet deadlines.

• Monitor all current processes to verify all relevant checks are carried out and approved prior 

• Have a good understanding of the WEEE regulations.

• Ability to explore multiple courses of action to arrive at the best solution for the business and the customer. Ability to review all possible solutions and implement the correct solution.

• Keep up to date with Veolia’s business offerings and cascade this information to their team 

• Drive continuous improvement to ensure Veolia’s customer service offering remains fit for purpose and customer centric

• Seeks customer feedback and suggests improvements to current products and services. Identifies customer service issues and is proactive rather than reactive.

• Understanding of market trends and the ability to strategically plan for upcoming opportunities is desired.

• Understanding and embedding Veolia’s values in your daily operation

• Understand the requirements of the administrator role and provide clear direction and guidance to the team.

• Ensure that all required metrics are maintained and tracked to ensure that standards are met.

• Handle customer escalations and provide feedback for coaching:

• Be the point of contact for any customer escalations and provide feedback once resolved as a coaching opportunity for the team to improve their skills.

• Handle customer escalations promptly and follow through to resolution to ensure customer satisfaction.

• Effectively manage people development, staff sickness and disciplinary matters in line with Veolia HR policies to ensure that team members are supported and able to perform their duties.

• Arrange interviews with potential new employees, undertake interviews and select suitable candidates to join the team.

• Induct, train and mentor new starters to ensure that they understand their roles and responsibilities and can provide quality customer service.

What are we looking for?

• Proven Stakeholder Management experience and working to deadlines:

• Time Management and Decision Making ability:

• Proficient autonomy is required to work independently and take initiative.

• Previous experience of Leadership and Performance Management:

• Performance management skills are necessary to ensure the team is meeting its objectives and providing quality customer service

• Experience in the WEEE Regulations would be an advantage.

What's next?

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

Apply today, so we can make a difference for generations to come.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.