The Resource Planning Lead at Dojo will oversee the resource planning team, ensuring optimal staffing for their Contact Centres. Responsibilities include developing workforce planning solutions, producing schedules, analyzing performance data, coaching analysts, and recommending process improvements to enhance operational efficiency.

As a Commercial Manager at Dojo, you will drive the field sales strategy by supporting self-employed payments consultants, advising on sales processes, motivating teams, and ensuring effective communication between consultants and internal teams. A hands-on approach to coaching and performance encouragement will be central to your role, while also relaying training needs to the management.