UK (Remote)
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the job
OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment. Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.
Responsibilities
- Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
- Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.
- Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.
- Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
- Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
- Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.
Minimum Qualifications
- German Speaking to a business level profeciency
- 5+ years of Account Management or equivalent experience.
- Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
- Outstanding negotiating and communication skills.
- An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.
- Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.
Preferred Qualifications
- Account Management experience within a B2B SaaS or high-growth hospitality technology environment.
- Business-fluent German language skills to support regional customers with clarity and cultural awareness.
- Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.
- Prior restaurant management or food and beverage (F&B) sales experience.
- A genuine passion for the hospitality industry and technology.
Benefits and Perks
- Work from (almost) anywhere for up to 20 days per year
- Generous paid parental leave, vacation & time off for your birthday
- Private health & dental insurance
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts inc. Bike2Work, Season ticket loan
- Employee Resource Groups
- Income protection and life assurance
- Employee Assistance Program - including 24/7 GP & free legal advice
- Pension plan contributions
- Discounted gym membership
- Social events & Thursday happy hours
- Free lunch 2 days per week
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
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