Content Planner

Job Description:

Content Planner

Location: Bristol, Onsite

Salary: £30,000 per annum

Job Profile

Would you like to work with cutting edge premium care SaaS product delivering digital transformation to some of the world’s leading brands? 

We are seeking a detail-oriented and proactive Content Planner to own content releases including planning and managing workflows by allocating tasks across the teams. This role will be pivotal in ensuring the seamless delivery of the Head of Operational Delivery’s strategy by following established processes, managing capacity planning, and aligning resources to meet business timelines.

The ideal candidate will be adept at process management, JIRA workflows, and delivering data-driven insights to improve operations and team efficiency. 

Key Areas: 

Execution - Plan and coordinate content releases and deployments in JIRA while ensuring processes are followed and workflows are captured and updated accurately. 

Capacity Management - Track and report on capacity, utilization, and resource availability to inform data-driven decision-making. 

Delivery - Align team outputs with strategic goals to meet business timelines. 

Improvement - Identify areas for operational improvement and provide recommendations for optimization. 

Collaboration - Ensure smooth communication between cross-functional teams and promote adherence to best practices. 

Primary Responsibilities

Workflow Management & Content Planning: 

• Maintain and update workflows within JIRA, ensuring accuracy and alignment with operational processes. 

• Plan, schedule, and coordinate content releases to align with business objectives. 

• Monitor workflows to ensure priorities are effectively managed and communicated. 

• Capture and maintain detailed documentation for workflows, processes, and release planning. 

• Ensure that dependencies and risks are communicated and addressed across all stakeholders. 

• Promote a culture of continuous improvement, supporting the teams in refining and improving their sprint processes. 

• Collaborate with the Product Owners and stakeholders to maintain a healthy and prioritised product backlog. 

Capacity Planning & Reporting: 

• Monitor team capacity and resource utilisation, identifying gaps and optimizing resource allocation. 

• Provide visibility into capacity metrics and workflow efficiency, working alongside analytics to build and maintain key dashboards. 

• Provide regular, data-driven reports on KPIs, capacity utilisation, and operational performance to stakeholders. 

• Identify and highlight bottlenecks or constraints in workflows, proposing actionable solutions to mitigate their impact. 

Strategy Execution: 

• Support the Head of Operational Delivery in achieving strategic goals by ensuring workflows and deliverables align with business timelines. 

• Coordinate with cross-functional teams to ensure smooth execution of content and IT delivery. 

• Identify risks and bottlenecks, implementing solutions to maintain project momentum. 

• Own the delivery of weekly content releases and deployments 

Data-Driven Insights: 

• Leverage analytics to assess performance metrics, track progress, and inform decision-making. 

• Use insights to recommend improvements to workflows and capacity management processes. 

Collaboration & Communication: 

• Act as a bridge between operational, content, and IT teams, ensuring alignment and clear communication. 

• Foster a culture of accountability and adherence to best practices across teams. 

• Act as the primary point of contact for Content Delivery between internal teams and key stakeholders, ensuring that requirements are clearly communicated and understood. 

• Facilitate strong collaboration between technical and non-technical teams to ensure successful delivery.

• Respect the value of information by following Likewize's data protection / information security policies and procedures

Requirements

Experience

• 2+ years’ experience in managing and optimizing workflows, ideally within a technology, content delivery, or operational environment. 

• Hands-on experience using JIRA (or similar tools) to manage and track workflows, resource allocation, and capacity planning. 

• Demonstrable experience in planning, coordinating, and delivering projects or releases against tight deadlines, ensuring alignment with strategic priorities. 

• Knowledge of release management processes, including identifying risks and resolving bottlenecks. 

• Strong skills in analysing operational metrics (e.g., capacity utilization, KPIs) and producing actionable insights. 

• Experience creating and maintaining reporting dashboards to track performance and inform decision-making. 

• Experience in capacity planning, including tracking team utilization, workload distribution, and forecasting resource needs. 

• Proven ability to implement best practices for continuous improvement within operational processes. 

• Experience delivering clear and concise reports on operational performance to stakeholders, including insights on KPIs, risks, and opportunities for optimization. 

• Skilled in presenting complex data and trends in a format that supports strategic decision-making. 

• Background in a digital, SaaS, or technology-driven environment, particularly in content creation. 

Knowledge and Skills: 

• Familiarity with Agile and Kanban methodologies for project management, including sprint planning, backlog prioritization, and team collaboration. 

• Excellent communication and facilitation skills, with the ability to manage multiple stakeholders and teams effectively. 

• Analytical mindset, with experience tracking sprint metrics and generating reports on team performance, capacity, and utilisation. 

• Personal Attributes: 

• Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines. 

• Proactive and solution-oriented, with a strong focus on removing blockers and improving team efficiency. 

• Strong collaboration and communication skills, with the ability to work effectively across technical and non-technical teams.

• Strength of character to drive others to ensure tasks are completed. 

• Highly organized and detail-oriented, with a strong commitment to quality. 

• Proactive problem-solver with the ability to address bottlenecks and drive continuous improvement. 

• Data-driven and analytical, using insights to inform decision-making and optimize processes. 

• Effective communicator and team player, fostering collaboration and alignment. 

• Adaptable and curious, with a passion for improving operational efficiency. 

What do we offer?

At Likewize, we care about you and your progression. We offer:

• 25 days annual leave

• A competitive salary and benefits package

• A supportive and collaborative culture

• A fun and dynamic work environment

• A range of learning and development opportunities

• Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption

• Access to a GP at any time, with prescriptions delivered to your home or work

• Enhanced Maternity, Paternity & Adoption

• My Perks that have hundreds of offers available with exclusive discounts and cash back on purchases

• A fully paid Employee Assistance Programme

• Free onsite car parking

• Employee Discounts

• Holiday buy back scheme, the opportunity to buy up to five extra days of annual leave

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.