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Key Account Management EMEA
Support and regular visits to our customers focusing on EMEA region, specially to our Multinational clients.
Realization of service targets through proactive sales of our services, including processing of all necessary extensions
Ensuring a high level of customer satisfaction
Good collaboration and relationship with internal specialist departments
Support the preparation and coordination of offers with the local branches
Conducting contract negotiations
Your tasks
We offer you a job in a company that is known for its innovative solutions and exciting tasks that demand your full commitment. We also offer a climate in which success-oriented work and independent action are fun.
Key Account Management EMEA / Focus on Spain, France, Portugal and Italy
Support and regular visits to our customers focusing on EMEA region, specially to our Multinational clients.
Realization of service targets through proactive sales of our services, including processing of all necessary extensions
Ensuring a high level of customer satisfaction
Good collaboration and relationship with internal specialist departments
Support the preparation and coordination of offers with the local branches
Conducting contract negotiations
Job Purpose
- Management of AutoStore After Sales Projects.
- Find out and support clients with their needs and requests in the After Sales Phase
- Contact and visit all clients on a regular basis
- Customer satisfaction through high customer-orientation, convincing and efficient problem solving.
- Suggest, negotiate and close changes / improvements / Change orders in order to improve the project.
- Preparation of offers, contracts and presentations for customers
- Proactive sale of services
- Sales from service reports and the resulting services
- Support the startup of the new company.
- Willingness to travel (approx. 50%)
- AutoStore solutions Project management in the after sales business
- Participating in the project sales process if needed
- Smooth transition from sales to realization to service
- Leading training workshops, documents and time management
- Managing project progress and adapt work as required
- Coordinating staff, external and internal resources
- Constant customer communication, maintaining a strong client relationship and other stakeholders
- Consult the customer after the project hand over (FCA), identify opportunities
- Evaluate opportunities, oversee and mitigate risks, consult, propose, negotiate and agree solutions
- Optimizing and improving processes and the overall approach where necessary
- Conducting project review and creating reports for the management
- Financially improve the project during the realization phase
- Drive the setup and development of the project implementation
- Overseeing all incoming and outgoing project documentation
- Summarize lessons learned and communicate
Leadership
- Motivated to work in a startup environment
- Entrepreneurial thinking and acting
- Self-driven, result oriented with positive outlook to success
- Communication skills, written and verbal
- Teamwork and collaboration skills
- Trouble-shooting skills
- Excellent communication and interpersonal skills
- Clear focus on high quality and ensuring all the customers' needs are met
- Ability to establish effective working relationships across the boundaries
- An analytical mind
Your profile
Professional Experience:
- Business administration or technical degree in engineering or a similar field
- Excellent English skills and local European language and MS Office
Other Experiences:
- Ideally five years of relevant professional experience
- Good specialist knowledge of mechanics and control technology coupled with good business management skills
- High level of service and customer orientation
- Convincing appearance, high degree of self-motivation and strong communication skills
- Flexibility, ability to work under pressure and initiative
- Analytical thinking and a structured, independent way of working
