Manage a team of Technical Account Managers, ensuring effective communication with clients about Boxed products and driving successful program delivery.
Join NatWest Boxed as our TAM Manager
In this role you'll manage a team of TAMs (Technical Account Managers) and ensure that customers understand Boxed product specifications, operational capabilities, timelines and other plans.
What you'll be responsible for:- Leading the TAM team across multiple parallel client deliverables
- Defining and implementing the Boxed TAM strategy, scaling the function to support growth targets
- Ownership of all technical client relationships and communication channels for all Product, Technical, and Delivery discussions
- Owner of the Client Implementation Plan (and feeding into the overall NatWest Boxed integrated plan)
- Driving pre-sales technical scoping and resource estimation for multi-million pound BaaS opportunities
- First point of escalation for TAM team - bringing in SMEs only when needed (to minimise distraction from core delivery)
- Project & Delivery Leadership, Governance, and Reporting
What makes you a great fit (skills/knowledge required)
- Extensive vendor-side experience of managing B2B technical relationships (covering products and delivery) with large corporate clients
- Ability to coordinate multiple programs of work with multiple clients
- Excellent planning and reporting skills, demonstrated by a successful track record of delivering B2B SaaS programs of work
- Proven experience managing and mentoring a high-performing technical team of TAMs, including hiring and performance management
- Amazing ability to understand a client’s commercial challenges and translate into technical solutions that can be delivered by Boxed using current and planned functionality
- Ability to help steer product roadmap based on real client / customer interactions (by providing input to Product Managers)
- A strong understanding of BaaS and Embedded finance markets (across Savings and Lending)
Hours
35Job Posting Closing Date:
19/12/2025Ways of Working:Remote FirstTop Skills
B2B Saas
NatWest Group Bristol, England Office
Trinity Quay, Bristol, United Kingdom, BS2 0PT
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