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E-Commerce Manager
We are looking for an E-Commerce Manager who can help us shape the future in our digital transformation. We want a leader who demonstrates a passion for not only our customers, but also innovation. We want an entrepreneur who likes working backward from the customer and tackling complex ambiguous problems.
Through your work in Global Print, you’ll ensure customers find products and services that meet their needs and then seamlessly and easily purchase those items online.
As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter. Whether solving for today’s challenges or tomorrow’s aspirations, you will work with the industry’s brightest thinkers on diverse projects, creating next-generation solutions that deliver powerful results. As the world’s leading provider of intelligent information, we want your unique perspective to create the solutions that advance our business—and your career.
About the Role
As an E-Commerce Manager, you will embrace our comprehensive and bold product vision, strategy, and roadmap, and implement key business objectives (OKRs) for your e-store. You will leverage your knowledge of e-commerce, as well as customer feedback and analytics to prioritize the direction and desired outcomes for your e-store. This role will report directly to the Global Print Sr. Director of E-Commerce and will be responsible for:
Key Responsibilities:
Website Management:
Partner with the Digital Team on the design, functionality, and optimization of the E-Commerce website to ensure a seamless user experience such as product displays, navigation, promotions and checkout process.
Digital Marketing:
Strong understanding of digital marketing channels, including social media, email marketing, search engine optimization (SEO), and paid advertising to drive traffic and customer acquisition. Ability to work with the Marketing team to help implement the strategy we are driving in each unique region.
Web Analytics and Data Analysis:
Ability to interpret data and translate insights into actionable items. Proficiency in using web analytics tools to measure website performance and identify areas for optimization. Monitor and manage key performance indicators (KPIs) like website traffic, conversion rates, customer engagement, and sales data to identify trends and opportunities for improvement.
Digital Sales:
Focus on online sales strategies, including promotional campaigns, pricing strategies, and product assortment to boost conversion rates and maximize revenue.
E-Commerce Platform Knowledge:
Familiarity with leading E-Commerce platforms such as Shopify, Magento, or WooCommerce for example.
Project Management:
Proven ability to manage multiple projects simultaneously and meet deadlines
Communication Skills:
Excellent communication skills to collaborate with cross-functional teams and effectively communicate with customers
About You
You’re a fit for the role if you have the following:
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Proven experience working as an e-commerce manager
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Proven ability to take initiative within a matrix organization to build strong, productive relationships based on excellent communication and interpersonal skills
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Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment and able to flex between multiple workstreams
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Ability to communicate complex concepts in easy-to-understand terminology
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Able to work hands on with products – how they are designed, built, deployed, and maintained in an enterprise environment
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Experience with technology and ability to facilitate communication between business and technology teams (bonus points for having software engineering or data analytics in your background)
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Track record of delivering high-impact iterative projects that solve big customer problems, delivered on time and in budget
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Ability to articulate clear and concise specifications for new products and new features with a strong affinity towards the developer community.
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Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization
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Ability to prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision.
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Proven ability to influence cross-functional team(s) without formal authority.
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Familiarity with financial concepts and financial/budget management
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Bachelor’s Degree
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What’s in it For You?
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Compensation: 2nd shift differential of $4.00 per hour, 3rd shift differential of $5.00 per hour, and a bonus plan.
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Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
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Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. We provide on-the-job coaching &and learning, leadership capability development, Harvard Management Courses, key talent programs.
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Industry Competitive Benefits: We offer comprehensive benefit plans to include 3 weeks vacation, 10 sick days, 9 company holidays, 3 floating days, uniform and laundry service, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
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Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
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Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
