Customer Experience Specialist responsible for ensuring positive interactions with customers, troubleshooting issues, and collaborating with internal teams for product improvement. Focus on delivering superior customer experience and driving case deflection through AI chatbot training.

The Voice of the Customer Specialist will enhance customer satisfaction by investigating and resolving complaints, conducting root cause analyses to implement process improvements, and collaborating with various internal teams to optimize customer experience. Responsibilities include managing feedback, retaining customers through online channels, and ensuring compliance with organizational policies.