Provides empathetic support to customers affected by fraud, identity theft, and data breaches. Conducts incident interviews, reviews and documents case information, assesses needs, coordinates with customers, clients, specialists, creditors, and agencies, explains remediation options, manages expectations, and escalates cases requiring specialist assistance. The role requires fluent Dutch and English, strong organization, accurate recordkeeping, customer service skills, and proficiency with Microsoft Office and case management systems.

Supports customers affected by fraud, identity theft, and data breaches by conducting interviews, assessing incidents, documenting case information, coordinating remediation, communicating with stakeholders, and escalating cases when specialist assistance is needed. The role provides empathetic guidance, manages expectations, prepares correspondence for third parties, and maintains accurate records while working a weekday night shift. Fluency in Dutch and English, customer service experience, strong organization, and Microsoft Office proficiency are required.

Coordinate support for Arabic-, French-, and English-speaking customers affected by fraud, data breaches, or identity theft. Interview customers, assess incidents, gather evidence, prepare correspondence, coordinate with internal teams and external agencies, maintain accurate case records, manage incident progress, and provide final reports. The role requires strong multilingual communication, customer service, organization, problem-solving, attention to detail, and proficiency with Microsoft Office and case-management systems.