The IT Support Engineer II role involves supporting machine learning environments and infrastructure. Responsibilities include managing customer relationships, resolving hardware/software issues, collaborating with IT teams, and authoring documentation. Candidates must possess strong technical expertise with Unix/Linux, cloud environments, and DevOps practices, supported by over five years of experience.

The Sr. IT Support Specialist will provide expert technical support across diverse infrastructure systems, maintain cloud and on-site networking, and support users in the Leeds office. This role includes on-call support, software updates, and user administration in collaboration with the infrastructure team.

As a Technical Support Tier II, you'll troubleshoot Tier 2 technical issues affecting customers, provide support via calls, and assist with CI/CD integrations and Extended Access Management. You'll also mentor junior staff and engage in problem solving to improve customer experience.