Provide 2nd/3rd-line IT support for head office and retail, troubleshoot POS/ERP/payments, lead incident and problem resolution, maintain systems and documentation, mentor support staff, and collaborate with infrastructure, security, and application teams to ensure service continuity and SLA compliance.

Provide first-line IT support across Bath, London, or Manchester offices (hybrid): troubleshoot Windows/macOS/mobile devices, support Microsoft 365 and Atlassian/Slack tools, manage hardware procurement and onboarding, assist platform engineering/security teams, perform patch/license management and participate in an on-call rota.

The Junior IT Support Engineer provides 1st line IT support, resolves technical issues, manages support requests, and assists with onboarding/offboarding processes.