Top Tech Support Jobs in Bristol

Provide full-time onsite technical support and triage for desk, wall and floor ports, WAPs, access switch patching, printers, AV equipment, room booking tablets and digital signage. Monitor and maintain onsite equipment, log and triage vendor tickets, escalate to offsite teams, assist with network equipment installation, diagnostics and documentation.

Provide 3rd-line technical support across infrastructure, networking and security in a 24/7 DuPont shift rota. Support firewalls, routing/switching, SD‑WAN, Cisco ISE/Meraki Wi‑Fi, SIEM, DLP, vulnerability management and endpoint protection. Maintain client relationships, perform site visits when required, and help deliver automation-first managed services.

As a Technical Support Engineer, you'll provide customer support for technical issues through various communication channels and ensure quick resolution, while documenting processes and collaborating with internal teams.

Provide second-line remote and on-site technical support, install and repair Surface Analysis instruments (K-Alpha, Nexsa, Escalab), train customers, contribute product/process improvements, collaborate with global support teams, and perform continuous learning to support worldwide customers.

Provide advanced post-sale technical support for Redis Enterprise: troubleshoot and reproduce complex issues, analyze performance (including networking), coordinate escalations with Engineering and CloudOps, perform RCA, assist with deployments/upgrades, document findings, and participate in product development and customer training.

Provide frontline technical support to English- and Italian-speaking customers via phone, email, and chat. Troubleshoot basic product issues, document interactions, follow knowledge processes, escalate complex issues, educate customers on features, and obtain Level 1 Technical Support Certification. Work UK business hours.

The Technical Support Analyst provides technical support and solutions for Objectif Lune's software, ensuring excellent customer service and case management while troubleshooting issues and maintaining product knowledge.

As a Technical Support Engineer, you will troubleshoot and resolve complex software issues, provide customer support, and collaborate with engineering teams while working with Redis Enterprise software in cloud or on-premise environments.

Provide end-to-end technical support for customers: own ticket lifecycles, troubleshoot networking, APIs, and Linux environments, author knowledge-base articles, analyze ticket trends, and escalate complex issues to engineering while driving process improvements.

Provide technical support for IAM services: troubleshoot and resolve incidents, perform root cause analysis, maintain SOPs/knowledge articles, support integrations and provisioning, collaborate with Engineering/DevSecOps, and drive automation and operational improvements while meeting SLAs.

Provide first-line technical support for a Hospitality B2B SaaS platform via phone, email, and chat. Triage and resolve tickets, analyze error logs, investigate root causes, escalate complex issues, maintain documentation, and contribute to customer-facing knowledge base. Collaborate with internal teams to resolve technical problems and ensure timely, empathetic customer communication.

Provide post-sales break-fix and consulting for Nozomi Networks OT/IoT cybersecurity products. Troubleshoot, deploy, configure, and optimize infrastructure; reproduce issues in lab, liaise with Product/Engineering, create knowledge-base content, and deliver white-glove support for critical accounts.

As a Technical Support Advisor 2nd Line, you'll handle escalated service queries, troubleshoot hardware and software issues, and ensure timely case resolution.

Provide end-to-end ownership of critical application incidents for a public-safety dispatch platform, performing deep technical diagnostics, root cause analysis, coordinating engineering fixes, maintaining customer environments, contributing to knowledge bases, mentoring junior engineers, participating in an on-call rota, and supporting deployments and upgrades while ensuring SLA compliance and strong customer communication.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

As a Technical Customer Support Contractor, you will provide customer support, troubleshoot technical issues, monitor system performance, and collaborate with teams to improve user experience.

The role involves providing advanced technical support for contact center software, mentoring colleagues, managing cases, and ensuring customers receive effective resolutions. Expertise in networking and various technologies is essential.