Top Tech Support Jobs in Bristol

Provides end-to-end technical support for CrowdStrike customers, troubleshooting cloud, Kubernetes, container, Linux, API, and security-platform issues. Resolves cases through multiple channels, documents bugs, creates knowledge-base content, communicates recommendations, and escalates complex issues. Partners with Engineering and internal stakeholders to improve products and customer outcomes. The role also serves as a subject matter expert for a key product feature and supports customers integrating, deploying, and maintaining CrowdStrike services.

Provides first-line technical support for enterprise customers using critical infrastructure cybersecurity products. Responsibilities include triaging and resolving common issues, troubleshooting Linux and networking environments, documenting cases, using AI tools, supporting upgrades and configuration changes, contributing to the knowledge base, escalating complex issues, and participating in a weekend on-call rotation.

Provide technical support to customers, electricians, contractors, architects, and designers regarding installation, compatibility, product selection, and troubleshooting. Maintain product specifications, technical documentation, FAQs, testing records, and product data across internal and customer-facing systems. Support product launches, track product issues and feedback, and coordinate administrative tasks with Product Development, Quality, Customer Experience, and Operations teams.

Provides technical support for Repligen bioprocessing products, equipment, software, and systems. Troubleshoots customer and internal technical issues, manages cases in Salesforce, documents findings, creates knowledge resources, and coordinates resolutions with Field Service, Engineering, Quality, Sales, and Product Management. The role also supports replacement parts, RMAs, escalations, training, and customer communication while developing expertise in bioprocessing technologies.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Resolve customer issues, distinguish user errors from product bugs, document reproductions for R&D, configure SSO and identity providers, manage desktop app rollouts, support CRM integrations, and train enterprise IT teams. Coordinate stakeholders, troubleshoot onboarding blockers, and ensure pilots launch on schedule.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Provide first-line technical support to English- and Spanish-speaking customers through phone, email, and chat. Troubleshoot basic product issues, educate users on features, document interactions, follow knowledge-management processes, and escalate complex cases. The role requires strong communication, multitasking, empathy, software-learning ability, and completion of a Level 1 Technical Support Certification. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. UK time.

Provides fully onsite technical support for a prestigious Bristol client. Responsibilities include first-line customer contact, onsite triage, monitoring equipment, supporting ports, access switches, printers, AV systems, room-booking tablets and digital signage. The engineer logs and escalates incidents, coordinates with third-party vendors, assists with network equipment installation, performs diagnostics and resolutions, and maintains service documentation. BPSS and SC security clearance are required.

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Provides post-sales technical support for OT and IoT cybersecurity products, troubleshooting customer issues, reproducing problems in a lab, supporting infrastructure design and deployments, and collaborating with Product and Engineering teams. The role also develops knowledge-base content, supports critical accounts, and maintains expertise in security appliances, Unix systems, networking, virtualization, APIs, FreeBSD, PostgreSQL, and ICS security.

Provides fully onsite technical support and first-line triage for a prestigious Bristol client. Responsibilities include supporting desk, wall and floor ports, wireless access points, access-switch patching, printers, audio-visual equipment, room-booking tablets, and digital signage. The engineer monitors onsite equipment, logs vendor tickets, escalates incidents, assists with network-equipment installation and diagnostics, and maintains service documentation. Previous onsite IT engineering or busy service-desk experience, UK work authorization, and successful BPSS and SC clearance are required.

Provides Tier 2 support for payment, EPOS, terminal, network, Wi-Fi, and connectivity issues. Diagnoses faults using configuration changes, remote administration, logs, transaction outcomes, and fault reproduction. Manages escalations with clear evidence, supports merchants and first-line teams, maintains documentation, meets SLA targets, and provides occasional on-site event support across the UK.

Provides advanced technical support by diagnosing complex customer issues, reproducing problems with logs, APIs, and diagnostic tools, owning cases through resolution, and creating knowledge resources. The role mentors support engineers, identifies recurring trends, recommends process and product improvements, and serves as a subject matter expert for assigned features. It requires strong troubleshooting, communication, customer service, documentation, and Salesforce experience.

Provides advanced technical support for software products, including deployments, configurations, troubleshooting, patches, workshops, and proof-of-concept support. Advises customers on integrations, dashboards, reports, authentication systems, scripts, and monitoring configurations. Collaborates with sales, solution architects, and software development teams; manages escalations through resolution; mentors colleagues; and maintains expertise in relevant IT technologies.

Provide advanced technical support for enterprise customers using Ditto’s SDK and Cloud products. Reproduce, debug, and escalate complex issues; coordinate production incident response and root-cause analyses; guide developers; build support automation and self-service tools; and communicate customer needs to Product and Engineering. Participate in a 24/7 on-call rotation and serve as a trusted technical advisor to high-profile customers.

Owns client incidents and technical requests throughout their lifecycle. The role triages complex application, infrastructure, and business-flow issues; advises clients on installation, configuration, deployment, connectivity, and product use; documents resolutions; escalates unresolved issues to engineering teams; and participates in a global 24x7x365 on-call rotation. Requires hands-on cloud, containerization, databases, networking, operating systems, blockchain, and application troubleshooting experience.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.

Provide first-line technical support for Paxport’s airline distribution and travel technology products. Responsibilities include ticket triage, SLA prioritization, system monitoring, troubleshooting, debugging, supplier coordination, incident escalation, technical documentation, and support trend analysis. The role collaborates with development and commercial teams, improves self-service resources and workflows, and offers a progression path toward a mid-level engineering position.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Provide high-touch technical support for Cohesity NetBackup Software and Flex Appliances. Troubleshoot complex enterprise data protection issues across traditional platforms, cloud, databases, networking, storage, and operating systems. Manage high-impact customer cases, reproduce environments, recommend best practices, collaborate with internal teams, support renewals, improve knowledge content, mentor peers, and contribute to product and process improvements. Travel for customer visits or meetings is expected to be less than 10% annually.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provides advanced technical support to enterprise customers, troubleshooting cloud infrastructure, networking, Linux systems, containers, and security issues. Performs root cause analysis, supports deployments, maintains SLAs, documents solutions, and collaborates with engineering, product, and sales teams. The role also mentors junior staff, contributes to training resources, and helps optimize infrastructure as code, observability, identity management, databases, and customer environments.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.

Field-based Equipment Engineer responsible for installation, commissioning, planned maintenance and emergency breakdown response of mechanical, electrical and PLC-driven equipment. Manage diary, travel between customer sites in the Lower Midlands/Northampton region, troubleshoot faults, and support automation projects.