Top Tech Support Jobs in Bristol

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

Provides technical support for access management and federated identity services, resolving incidents and service requests, escalating complex issues, mentoring first-line support colleagues, maintaining accurate records, creating technical documentation, and liaising with internal teams and customers. The role supports secure authentication and remote access services for education and research organizations, with regular travel to offices and customers.

Provides technical support to healthcare technology customers through phone and email, troubleshooting software and integration issues, configuring installations, documenting resolutions in Salesforce Service Cloud, and escalating complex problems. The role advises customers on product usage, monitors issue resolution, collaborates with development, QA, and product teams, and participates in 24/7/365 production support coverage. Candidates should communicate clearly, analyze technical problems, and have familiarity with networking, APIs, databases, protocols, cloud monitoring, and related technologies.

Entry-level graduate role providing technical support in an enterprise environment. Responsibilities include investigating incidents, managing service requests through ITSM platforms, supporting user access and accounts, processing standard changes, escalating complex issues, maintaining documentation, and assisting stakeholders. The role offers structured training and development in IT service management, troubleshooting, and technology consulting.

Own and scale Runware’s technical support function across APIs, serverless, LLM, and GPU products. Define support tiers, SLAs, coverage, escalation paths, KPIs, and automation; recruit and develop support engineers; reduce Engineering escalations; and build knowledge bases, playbooks, and runbooks. The manager will remain hands-on with complex technical investigations, incidents, and customer communication while coordinating closely with Engineering, Product, Sales, and Customer Success.

Provides Level 2 software and hardware support to field engineers and internal helpdesk users. Responsibilities include troubleshooting Windows and Linux systems, networks, databases, integrations, and electro-mechanical equipment; managing escalations; producing technical documentation; supporting diagnostic software and scripts; analyzing service data; and developing improvement plans to reduce service calls.

Provides post-sale technical support to customers and partners by assessing, documenting, investigating, reproducing, and resolving technical issues. The role develops resolution plans, communicates corrective actions, and supports escalations through a shared on-call rotation. Responsibilities require knowledge of IT administration, networking, encryption, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and troubleshooting skills.

Own complex technical support cases from investigation through resolution, communicating clearly with customers and collaborating with Engineering and Product teams. Reproduce issues using test environments, logs, APIs, and diagnostic tools; create knowledge articles; mentor support engineers; identify recurring issues; and recommend process, tooling, and product improvements. The role is remote in the UK, supports Arabic-speaking customers, and may require occasional travel or work outside standard hours.

Provides technical support for Repligen bioprocessing products, equipment, software, and systems. Troubleshoots customer and internal technical issues, manages cases in Salesforce, documents findings, creates knowledge resources, and coordinates resolutions with Field Service, Engineering, Quality, Sales, and Product Management. The role also supports replacement parts, RMAs, escalations, training, and customer communication while developing expertise in bioprocessing technologies.

Own technical support and customer onboarding for an AI-powered B2B SaaS platform. Resolve customer issues, distinguish user errors from product bugs, document reproductions for R&D, configure SSO and identity providers, manage desktop app rollouts, support CRM integrations, and train enterprise IT teams. Coordinate stakeholders, troubleshoot onboarding blockers, and ensure pilots launch on schedule.

Owns escalated, high-severity customer issues and leads root-cause analysis, incident response, corrective actions, and customer communication. Provides technical coaching to support engineers, improves escalation paths and diagnostic standards, creates knowledge resources, and partners with Engineering and Product Management to reduce recurring issues and improve product quality.

Provide first-line technical support to English- and Spanish-speaking customers through phone, email, and chat. Troubleshoot basic product issues, educate users on features, document interactions, follow knowledge-management processes, and escalate complex cases. The role requires strong communication, multitasking, empathy, software-learning ability, and completion of a Level 1 Technical Support Certification. Work hours are Monday through Friday, 9:30 a.m. to 6:00 p.m. UK time.

Provide post-sale technical support to customers and partners by assessing, documenting, troubleshooting, reproducing, and resolving technical issues. Develop resolution plans, gather required information, communicate corrective actions, and participate in a shared after-hours on-call rotation. The role requires knowledge of IT administration, networking, cloud infrastructure, virtualization, security concepts, databases, and SQL, along with strong communication and customer-service skills.

Provides Tier 2 support for payment, EPOS, terminal, network, Wi-Fi, and connectivity issues. Diagnoses faults using configuration changes, remote administration, logs, transaction outcomes, and fault reproduction. Manages escalations with clear evidence, supports merchants and first-line teams, maintains documentation, meets SLA targets, and provides occasional on-site event support across the UK.

Provides advanced technical support for software products, including deployments, configurations, troubleshooting, patches, workshops, and proof-of-concept support. Advises customers on integrations, dashboards, reports, authentication systems, scripts, and monitoring configurations. Collaborates with sales, solution architects, and software development teams; manages escalations through resolution; mentors colleagues; and maintains expertise in relevant IT technologies.

Owns client incidents and technical requests throughout their lifecycle. The role triages complex application, infrastructure, and business-flow issues; advises clients on installation, configuration, deployment, connectivity, and product use; documents resolutions; escalates unresolved issues to engineering teams; and participates in a global 24x7x365 on-call rotation. Requires hands-on cloud, containerization, databases, networking, operating systems, blockchain, and application troubleshooting experience.

Provides advanced technical support for contact center software, diagnosing complex issues through logs, traces, packet captures, networking analysis, and root-cause investigation. Owns escalated customer cases, SLA performance, incident coordination, knowledge-base content, and bug reporting. Mentors support colleagues, develops training materials, collaborates with engineering and other teams, improves support processes, and occasionally provides flexible or on-call coverage.

Provide first-line technical support for Paxport’s airline distribution and travel technology products. Responsibilities include ticket triage, SLA prioritization, system monitoring, troubleshooting, debugging, supplier coordination, incident escalation, technical documentation, and support trend analysis. The role collaborates with development and commercial teams, improves self-service resources and workflows, and offers a progression path toward a mid-level engineering position.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Investigate and resolve complex platform and integration issues for enterprise merchants, coordinate P1 incident response, monitor observability dashboards, escalate actionable issues to Engineering, and document resolutions to build the knowledge base. Serve as escalation owner and provide overflow support for Delivery Support during peak windows.

Provide technical sales and first‑level support for residential PV+storage products, assist sales and product teams, perform PV system design with PVSyst, develop sales tools and training, support product launches, and advise on installations, certifications and customer requirements.