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The Principal Software Engineer will lead the technical architecture and development of Fivetran's Data Lake product. Responsibilities include designing high-reliability data lake systems, collaborating with product teams, enhancing performance and scalability, contributing to open-source projects, and ensuring operational excellence.

As a Customer Support Engineer, you'll tackle technical challenges while working collaboratively with customers to resolve issues. You will own customer cases from troubleshooting to resolution, provide support through various channels, and document solutions in the knowledge base. You'll also collaborate with engineering and product teams to address bugs and feature requests.

The Customer Support Engineer at Fivetran provides technical support to customers, ensuring timely resolution of issues and driving technical challenges to successful outcomes. Responsibilities include troubleshooting, onboarding new team members, and collaborating with internal teams while advocating for the customer's needs.