Top Tech Jobs & Startup Jobs in Bristol

The Fraud Team Manager oversees call center operations, managing team performance to meet client contractual standards. Responsibilities include monitoring staff, conducting training, and resolving quality and performance issues. They ensure timely reporting and suggest process improvements to enhance productivity and service quality.

The Team Manager oversees call center operations, manages quality assurance, conducts training, and ensures high levels of customer service. They monitor performance metrics, manage budgets, and facilitate communication between the team and client leadership. The manager also identifies training needs, resolves escalated issues, and participates in product and process improvements.

The Chargebacks Specialist I is responsible for researching and resolving customer chargebacks by analyzing transactions and applying appropriate regulations. The role involves handling disputes, documenting actions taken through communications with merchants and cardholders, and compiling statistics to identify patterns in chargebacks for improved customer service.

The Fraud Specialist I investigates potential credit card fraud cases by analyzing account history and contacting customers for further information. They respond to numerous account inquiries, assist in reporting lost or stolen cards, and build knowledge in identifying fraudulent activities.

The Account Research Specialist I role involves researching and responding to customer inquiries about cardholder accounts, ensuring compliance with regulations, handling potential fraud and chargeback issues, and maintaining accurate documentation of client requests and transactions.