Top Tech Jobs & Startup Jobs in Bristol

The Analyst in Cloud Engineering focuses on maintaining a stable production environment across various operating systems, including Linux and Microsoft systems. Responsibilities include proactive patching, infrastructure support, managing capacity, troubleshooting issues independently, and collaborating with vendors and clients.

The role involves managing escalations and operations in public cloud environments, enhancing a knowledge base for cloud technologies, handling client requests, conducting periodic system changes, and participating in on-call coverage. The engineer is expected to apply expertise in cloud platforms, systems administration, and automation solutions while maintaining documentation and critical thinking skills.

The Senior Support Analyst will support Genesys applications and systems, focusing on the Genesys Cloud CX platform. Responsibilities include delivering customer service, resolving issues, maintaining documentation, and handling incidents. Strong analytical, problem-solving skills, and experience in a contact center environment are required.