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The Marketing Analytics Manager will lead data-driven initiatives to enhance consumer acquisition and retention strategies at Mindbody + ClassPass. Responsibilities include managing B2C acquisition metrics, analyzing key performance indicators across various channels, conducting performance deep dives, and providing actionable insights to improve campaign effectiveness. The role requires strong analytical skills, proficiency in data manipulation, and collaboration with cross-functional teams.
The Partner Development Specialist will identify, research, and onboard new fitness studios and wellness partners for ClassPass. Responsibilities include managing the entire sales cycle, tailoring partnership proposals, and building relationships with potential partners while consistently meeting sales targets. The role requires fluency in French and English along with strong communication and organizational skills.
The Client Engagement Specialist is responsible for saving and retaining customers at risk of cancellation and contributing to revenue retention. This role involves collaborating across different teams, communicating effectively with clients and stakeholders, and meeting retention goals while leveraging analytical skills and technical aptitude.
The Senior Manager, Acquisition Marketing will lead marketing programs to achieve global acquisition targets through strategic initiatives and quantitative analysis. Responsibilities include driving demand generation, executing account-based marketing campaigns, optimizing existing channels, and collaborating with cross-functional teams to enhance performance and adoption of effective marketing strategies.
The Growth Marketing Manager will lead the expansion of the ClassPass brand in Japan, focusing on localized marketing strategies, customer insights, and collaboration across teams. Responsibilities include strategizing market entry, executing campaigns, overseeing local social media, and building partnerships to drive subscriber and revenue growth.
The Onboarding Specialist provides training and onboarding support for Mindbody customers, helping them implement the software to achieve their goals. Responsibilities include account management, identifying customer needs, recommending services, scheduling training sessions, and maintaining ongoing customer engagement.
The Technical Support Specialist I serves as the first level of contact for Mindbody customers, providing support via phone, email, and chat. Responsibilities include troubleshooting technical issues, resolving customer inquiries, following up on callbacks, and maintaining knowledge bases. The role also involves escalating complex issues and providing education on product features.
The Technical Program Manager will define and execute compliance and legal initiatives for Mindbody and ClassPass, working closely with cross-functional teams to implement technical solutions for compliance use cases. The role requires strong communication skills, risk assessment and prioritization, and the ability to manage multiple workstreams effectively.
The Technical Support Specialist provides first-level contact support to Mindbody customers, resolving inquiries primarily through phone, but also via email and chat. Responsibilities include troubleshooting technical issues, documenting interactions, and escalating complex problems as necessary, all while maintaining a high level of customer service.
The Technical Support Specialist I provides front-line support to MINDBODY customers, primarily through phone interactions, addressing technical product inquiries, troubleshooting basic issues, and escalating more complex problems when necessary. This role requires strong communication skills and the ability to manage high call volumes while ensuring customer satisfaction.
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